Senior ITOM (AI) Engineer

Within this line of business, our clients offers a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. These solutions help their customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. This role supports IT Operations Management (ITOM) by designing and delivering automation and integration solutions across physical datacenter infrastructure, private cloud, and public cloud environments. You will translate operational requirements into durable, observable software solutions that improve visibility, reporting, and operational effectiveness across a hybrid infrastructure footprint. You’ll also help strengthen engineering practices through collaboration, code reviews, and mentoring. The salary ranges based on location, skillset match, and years of experience between $105-150K annually.

Responsibilities: -Design and deliver automation and integration solutions across ITOM platforms, fleet management tooling, and observability systems -Build and maintain APIs and data pipelines supporting IT operations visibility and reporting -Support and automate operations across physical datacenter infrastructure (hardware lifecycle, provisioning, asset tracking) and virtualized/cloud environments -Apply IT governance practices and fleet management discipline across managed endpoints and infrastructure -Collaborate with operations, infrastructure, and service management teams to identify gaps and translate them into engineered solutions -Apply AI tooling fluently and deliberately to accelerate delivery and improve solution quality -Mentor junior engineers on development methodology, automation patterns, and operational best practices -Participate in code reviews and uphold engineering standards across the team while keeping abreast of emerging developments in IT operations tooling and AI-augmented engineering.

Experience with IT operations platforms (ServiceNow or equivalent) strongly preferred, including ServiceNow development such as Flow Designer, Business Rules, REST APIs, and CMDB -Experience with hybrid or multi-tier infrastructure environments (physical datacenter + cloud) strongly preferred -Proficiency in PowerShell and/or Python for automation and systems integration -Experience across hybrid infrastructure platforms: Azure, AWS, private cloud (VMware, Hyper-V, Proxmox, OpenStack), and physical datacenter operations (Dell hardware, rack/stack, lifecycle management) -Experience with endpoint management, agent-based data collection, fleet management tooling, and IT governance practices -Familiarity with infrastructure-as-code or cloud automation patterns (ARM, Terraform, PowerShell DSC, or equivalent) a plus -Strong understanding of data modeling and SQL (MySQL or equivalent), with proficiency in API design and consumption (REST/JSON) -Demonstrated ability to leverage AI-assisted development tools as part of standard engineering practice, with knowledge of observability and monitoring platforms a plus and strong oral and written communication skills to translate operational requirements into technical designs.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.