Systems Analyst - Advanced (Test Manager) - 26-06221

We are seeking an experienced Systems Analyst - Advanced to serve as a Test Manager supporting a large-scale Case Management System during the Maintenance & Operations phase. This role will lead quality assurance initiatives, testing coordination, defect management, user support, and system enhancement validation while collaborating with internal teams, stakeholders, and third-party vendors., * Serve as the Lead Quality Assurance Analyst for the application support team

• Plan, coordinate, and manage testing activities for system enhancements and maintenance releases
• Develop and execute:
• Regression Testing
• Integration Testing
• Component Testing
• Acceptance Testing
• Performance Testing
• Prepare and maintain test scenarios, test cases, and test scripts
• Ensure traceability between requirements, use cases, and testing documentation
• Record, validate, analyze, and report test results and defects
• Lead defect review and incident management meetings
• Coordinate release and defect management activities with vendors and internal teams

System Analysis & Enhancement Support

• Work closely with end users, business analysts, and SMEs to define and validate business requirements
• Support functional analysis and design review activities
• Assist with application configuration and system enhancement validation
• Perform root cause analysis and data analysis for reported issues
• Assist technical teams with custom report development
• Support interface testing and data preparation activities

End User Support & Training

• Provide end-user support and issue resolution
• Assist with development of training materials and workshops
• Deliver user instruction and knowledge transfer sessions
• Coordinate testing schedules and transition activities during system updates and migrations
• Facilitate smooth operational transitions and knowledge transfer processes

Reporting & Documentation

• Provide management reporting on:
• Defect metrics
• Application quality
• User support trends
• Maintain detailed testing documentation and reports
• Review training materials, test reports, and related project deliverables

Do you have experience in Software quality assurance team management?, Do you have a Bachelor’s degree?, The ideal candidate will have strong experience in software testing, quality assurance leadership, system analysis, and end-user support within enterprise-level applications., * Bachelor’s Degree or equivalent work experience

• Strong experience in:
• Software Testing
• Quality Assurance
• Defect Management
• System Analysis
• End User Support
• Ability to lead testing teams and coordinate cross-functional activities
• Strong written and verbal communication skills, * 5+ years of experience with:
• Case Management Systems
• Component, Integration, Regression, Performance, and Acceptance Testing
• Defect tracking and test result reporting
• Custom report development
• Experience with:
• SQL
• Requirements gathering
• Software analysis and design
• System maintenance & operations
• Judicial or Case Management systems
• Agile and Waterfall methodologies
• End-user training delivery
• State government environments, * Microsoft Office Suite
• Microsoft Teams
• Microsoft Test Manager
• Visual Studio
• SQL
• Test Script Development
• Defect Tracking & Release Management
• Data Analysis & Root Cause Analysis