IT Support Engineer

This is a broad, hands-on position covering 2nd/3rd-line support, infrastructure, Microsoft cloud services, networking, business applications and cybersecurity. You will help maintain reliable day-to-day IT services while contributing to infrastructure upgrades and technology-improvement projects. The role

You will:

• Provide 2nd/3rd-line support across infrastructure, applications, networks and end-user devices.
• Administer Microsoft 365, Entra ID, SharePoint, Teams and Intune.
• Support Windows Server, Active Directory, Hyper-V and endpoint-management environments.
• Maintain network infrastructure, including switching, VPNs, firewalls and Wi-Fi.
• Monitor system performance, backups, patching, security and availability.
• Support business-critical applications, upgrades and integrations.
• Contribute to infrastructure, cloud and digital-transformation projects.
• Assist with cybersecurity, vulnerability management, access control and compliance.
• Work with technology suppliers and managed-service partners.
• Produce technical documentation and support users adopting new systems.

• Previous experience as an Infrastructure Engineer, Systems Administrator, Technical Support Engineer or experienced 2nd/3rd-Line Engineer.
• Strong Microsoft 365 administration experience.
• Knowledge of Entra ID, Intune and endpoint management.
• Experience supporting Windows Server and virtualised environments.
• Practical networking experience across VPNs, firewalls, switching or Wi-Fi.
• Exposure to Microsoft Azure.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-service skills.

Experience with Power Apps, Power Automate, Power BI, ITIL, VoIP, API integrations, ISO 27001 or Cyber Essentials would be advantageous. What’s on offer

• Salary of £30,000-£40,000.
• Permanent position with a stable and growing organisation.
• Life assurance.
• Healthcare cash plan.
• Employee assistance and wellbeing support.
• Retail discounts.
• Ongoing training and development.
• Clear career-progression opportunities.

This position is based on-site five days per week in Magherafelt. To apply, contact Daire O’Connor at MCS Group or submit your CV for a confidential discussion.

MCS Group is delighted to be recruiting a Technical Services Engineer for a well-established and growing organisation in Mid Ulster., MCS Group is a leading professional recruitment services company resourcing for the specialist IT & Digital, Technical & Engineering and Professional Services recruitment markets in Northern Ireland. MCS Group is widely recognised as a genuine market leader in IT & Digital recruitment in Northern Ireland, with an increasing profile in the Technical & Engineering and Professional Services markets.

At MCS we connect people!! We work with the majority of NI’ leadings employers in the sector, from large foreign direct investment (FDI) organisations to successful, locally owned technology firms, connecting talented professional with the best career opportunities.

Our Team

At MCS Group our track record is impressive and through our highly experienced team we offer employers almost 100 years successful delivery experience in specialist disciplines.

Our consultants know the market and speak your language. They will help you cut through the flannel and will work hard to help you achieve your goals, either as candidate seeking a career improvement or an employer seeking talented people.

Ethics & Values

Honesty, trust and confidentiality are the pillars which underpin everything we do. We are known for treating people with respect and will deal with you in a straightforward manner. We are focused on long term wins for our candidates and clients.