Specialist IT Services and Support II

Are you passionate about technology, customer service, and solving problems? Join a dynamic and collaborative Global IT Team supporting Associates across Hollister and Fittleworth Medical. Reporting to an onsite IT Supervisor, you’ll work alongside experienced IT professionals worldwide, delivering high-quality support while gaining exposure to diverse technologies, global projects, and continuous learning opportunities. This is more than a traditional IT Support role. You’ll combine hands-on technical support, business engagement, project participation, and service improvement initiatives while building strong relationships across the organisation. What You’ll Do

• Provide technical support for hardware, software, mobile devices, and end-user technologies.
• Troubleshoot and resolve incidents and service requests.
• Deploy, configure, and maintain IT equipment and services.
• Collaborate with local and global IT teams on projects and operational improvements.
• Maintain IT asset and service management records.
• Drive service improvements that enhance the associate experience.
• Participate in an on-call support rota and occasional out-of-hours project work.

• 2 - 5 years IT experience with IT-related degree.
• 5+ years IT experience in similar role without IT related degree.
• Strong technical troubleshooting and customer service skills.
• Excellent communication and collaboration skills.
• Microsoft, CompTIA, ITIL, Cisco or similar certifications are advantageous but not essential.

• The anticipated base salary range for this position is £40,000 - £50,000 (depending on experience or other legitimate business factors)
• This position is also eligible to participate in the Hollister discretionary Corporate Bonus Scheme
• Performance-related Annual Salary Review
• Group Personal Pension Scheme with 8.5% employer contribution
• Private Healthcare Insurance covering you / and your family members
• Life Insurance Cover at x10 base salary
• Group Income Protection Scheme
• 25 annual leave + Bank Holidays (pro-rated for part time Associates), with the option to buy/sell annual leave
• Comprehensive Employee Assistance Programme
• Enhanced Family Friendly policies
• Internal recognition scheme

About Hollister Incorporated Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings. EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job Req ID: 36324