Technical Product & Mechanical Support - Global E-Commerce

Location & Work ModelOn-site in Barcelona (the vibrant Poblenou hub)Project HighlightGlobal Airgun E-Commerce ScalingSalary€22,000 - €28,000 annual grossWhat is the Project?Imagine being the ultimate technical go?to person for a rapidly growing, international e?commerce collective that dominates the world of premium, high?performance PCP airguns and elite outdoor gear. We aren’t talking about basic mass?market items here. We deal with high?value, beautifully engineered mechanical equipment for ultra?passionate collectors, competitive shooters, and global hobbyists who know their gear down to the millimeter. If your idea of support is copy?pasting generic answers from a basic manual, you’ll definitely want to skip this one! But if you get a thrill out of untangling technical puzzles, talking precision mechanics, and understanding how intricate components fit together, this project is gold. You will be the crucial link in a highly technical, international direct?to?consumer ecosystem. Our clients expect smart, human, and deeply knowledgeable communication. By offering top?tier mechanical and product guidance, you help turn complex product setups and high?stakes global shipping into smooth, flawless victories for enthusiasts worldwide.Role & ResponsibilitiesMaster the Technical Helpdesk (Objective: Absolute Query Resolution):Run our HubSpot email and ticketing platform like a pro. Decode complex product compatibility, guide buyers through technical schematics, and navigate post?sale warranty or mechanical troubleshooting steps with zero hiccups.Proactive Community & Order Alignment (Objective: Reputation & Retention):Reach out to high?value buyers beforehand to clarify complex technical orders, track high?priority mechanical cases, and manage feedback loops on platforms like Trustpilot to protect our premium reputation.Shape Our Future Voice Channel (Objective: Omnichannel Launch):Help blueprint and deploy our upcoming inbound phone service. Contribute directly to creating workflows, technical communication templates, and best practices for live call handling.Bridge the Gap with the Workshop (Objective: Frictionless In?House Workflows):Team up daily with mechanical Workshop gurus and the Logistics crew to get accurate, highly technical answers back to clients fast.What You Should BringThe Mechanical Thinker & Product ChampionMust?HavesTechnical & Mechanical Factor:No formal engineering degree required, but natural comfort with learning, discussing, and troubleshooting technical products, mechanics, air pressure systems, or intricate gear is crucial.Experience:Solid track record in product support, technical customer care, or client?facing problem?solving. Bonus points if within a fast?moving e?commerce playground.Languages:Excellent, fluent command of English (both written and spoken) is essential.Mindset:Highly organized, proactive, intensely detail?oriented. Appreciate precision.Toolkit:True comfort navigating digital platforms like HubSpot, Shopify, or similar e?commerce CRM setups.Nice?to?HavesPersonal hobby or background in mechanical engineering, product design, product restoration, or the specialized airguns and shooting world.Fluency in French, German, Spanish, Portuguese, or Italian.Prior experience handling luxury, premium, or high?ticket collector items.Previous exposure to international shipping logistics or inbound phone support channels.Benefits & PerksThe Challenge: Stepping into a highly specialized, technical ecosystem where you’ll help scale a digital?first support framework into a flawless omnichannel powerhouse.Salary: €22,000 - €28,000 annual gross.The Target: Transform everyday customer support into a premium, expert?level advisory experience that builds lifelong brand loyalty among global precision gear enthusiasts.The Vibes: Fun, international, hyper?focused on results. Working on?site in a modern, light?filled office in Barcelona’s Poblenou neighborhood, surrounded by a team of over a dozen nationalities who work seriously but also laugh.About the CompanyOur client is a highly respected, multi?brand international e?commerce group and premier distributor specializing in the elite, high?performance outdoor hobby and custom airgun industry. Founded by passionate experts who understand precision engineering, the company actively collaborates with the world’s leading manufacturers to design, optimise, and distribute premium products globally. Operating from active hubs across Europe and South America, they combine world?class athletic expertise with sophisticated digital retail.#J-*****-Ljbffr

No formal engineering degree required, but natural comfort with learning, discussing, and troubleshooting technical products, mechanics, air pressure systems, or intricate gear is crucial. Experience: Solid track record in product support, technical customer care, or client?facing problem?solving. Bonus points if within a fast?moving e?commerce playground. Languages: Excellent, fluent command of English (both written and spoken) is essential. Mindset: Highly organized, proactive, intensely detail?oriented. Appreciate precision. Toolkit: True comfort navigating digital platforms like HubSpot, Shopify, or similar e?commerce CRM setups. Nice?to?Haves Personal hobby or background in mechanical engineering, product design, product restoration, or the specialized airguns and shooting world. Fluency in French, German, Spanish, Portuguese, or Italian. Prior experience handling luxury, premium, or high?ticket collector items. Previous exposure to international shipping logistics or inbound phone support channels.

The Challenge: Stepping into a highly specialized, technical ecosystem where you’ll help scale a digital?first support framework into a flawless omnichannel powerhouse. Salary: €22,000 - €28,000 annual gross. The Target: Transform everyday customer support into a premium, expert?level advisory experience that builds lifelong brand loyalty among global precision gear enthusiasts. The Vibes: Fun, international, hyper?focused on results. Working on?site in a modern, light?filled office in Barcelona’s Poblenou neighborhood, surrounded by a team of over a dozen nationalities who work seriously but also laugh. About the Company Our client is a highly respected, multi?brand international e?commerce group and premier distributor specializing in the elite, high?performance outdoor hobby and custom airgun industry. Founded by passionate experts who understand precision engineering, the company actively collaborates with the world’s leading manufacturers to design, optimise, and distribute premium products globally. Operating from active hubs across Europe and South America, they combine world?class athletic expertise with sophisticated digital retail. #J-*****-Ljbffr