DevOps Lead

• Write well defined and tested code (IaC - Terraform) and Build pipeline (Good CICD experience) to enforce standards, frameworks, and architecture principles for the connected vehicle program. Work with the cyber security and the web security team to ensure the compliance to the technical solution being implemented.
• Perform as an individual contributor and colleague who enjoys collaborating with, learning from, and mentoring program team members on security disciplines to bolster overall security posture to lower the business risk profile.
• Solve complex problems around connected vehicle technology for mobility and telematics by troubleshoot issues and debug codebases
• Deployment, automation, management, and maintenance of AWS cloud-based production system.
• Define DevOps roadmap, standards, and best practices across CI/CD, automation, cloud, monitoring, and configuration management.
• Collaborate with engineering leadership to align DevOps initiatives with business goals.
• Architect, implement, and optimize CI/CD pipelines supporting rapid and reliable releases.

• 7+ years of experience in DevOps, SRE, or Cloud Engineering roles.
• 2+ years of people management or technical leadership.
• Experience with leading, mentoring, and growing a high-performing DevOps engineering team.
• Strong expertise with AWS/Azure/GCP.
• Hands-on experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, Azure DevOps, etc.).
• Proficiency in Infrastructure as Code (Terraform, CloudFormation, ARM).
• Strong background in Linux systems, networking, security practices.
• Experience with Docker, Kubernetes, and container orchestration.
• Solid scripting skills (Python, Bash, PowerShell, etc.)., ARM (Advanced RISC Machine), Amazon Web Services (AWS), Automation, Bash Scripting, Best Practices, Call Centers, Certified Coding Specialist (CCS), Cloud Computing, Configuration Management, Continuous Deployment/Delivery, Continuous Integration, Debugging Skills, Dental Insurance, DevOps, Docker, GCP (Good Clinical Practices), GitHub, Health Insurance, Identify Issues, Internet Security, Jenkins, Leadership, Linux Operating System, Maintain Compliance, Mentoring, Microsoft Windows Azure, Network Security, People Management, Problem Solving Skills, Production Systems, Python Programming/Scripting Language, Return on Investment (ROI), Risk Management, Sales Pipeline, Scripting (Scripting Languages), Software Engineering, Technical Leadership, Technical Strategy, Vision Plan, Windows PowerShell

• Bonus based on performance
• Dental insurance
• Health insurance
• Vision insurance

The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey.

• We are a “people” company.
• We are a flat organization.
• We believe the best idea win.
• We believe in radical truth.
• We attract strong-minded people with fierce intellect.

Mission Statement: CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.