Help Desk Analyst II

We are seeking an IT Support Analyst to provide hands-on technical support across a multi-site organization. This individual will assist with end-user support, desktop administration, infrastructure maintenance, and day-to-day technology operations. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting a Windows-based environment.

Key Responsibilities

• Install, configure, and support desktop and laptop hardware and software.

• Assist with employee onboarding and offboarding activities, including account setup and equipment deployment.

• Troubleshoot hardware, software, network, and connectivity issues.

• Support routine server maintenance, upgrades, and infrastructure-related initiatives.

• Participate in IT projects and technology rollouts.

• Perform a variety of technical support tasks as assigned by the IT team.

• Maintain and update technical documentation and end-user guides.

• Assist with administration of third-party business applications, including ERP systems.

• Provide technology support across multiple office and operational locations.

• Deliver responsive, customer-focused support to end users throughout the organization.

• Strong organizational skills and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Technical aptitude and familiarity with modern desktop technologies.

• Customer-service-oriented mindset with a hands-on approach to problem solving.

Experience

• 2+ years of professional IT support experience.

• Experience supporting Windows environments.

• Experience with user administration, hardware deployment, and troubleshooting preferred., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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