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World Congress 2025 • Aug 20, 2025 • Session details

Keycloak case study: Making users happy with service level indicators and observability

Alexander Schwartz

Are delayed Keycloak logins stalling your workflows? Discover how linking OpenTelemetry traces with SLI metrics pinpoints latency instantly and drastically reduces your mean time to resolution.

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#1 about 3 min

Addressing single sign-on challenges in enterprise environments

Why single sign-on stability matters during usage spikes and how observability ensures resilience.

#2 about 2 min

Exploring the Keycloak open-source identity and access system

The core capabilities, licensing, and cloud-native architecture underpinning the Keycloak identity project.

#3 about 1 min

Navigating the primary user and administrator interface screens

How administrators and end-users securely interface with Keycloak login and management consoles.

#4 about 3 min

Establishing core metrics for system reliability and speed

Identifying the critical telemetry data required to maintain fast and dependable authentication protocols.

#5 about 3 min

Defining service level objectives for baseline system performance

Setting quantifiable thresholds for system uptime, connection failures, and overall authentication latency.

#6 about 2 min

Measuring system availability utilizing Prometheus and straightforward PromQL

Calculating overall application uptime using straightforward Prometheus scraping rules and interval queries.

#7 about 1 min

Tracking authentication error rates through basic HTTP metrics

Analyzing web server request counters to consistently evaluate successful versus failed access attempts.

#8 about 2 min

Evaluating request latency using metric distribution timing histograms

Grouping response durations into specific latency buckets to track compliance with acceptable response times.

#9 about 2 min

Visualizing Keycloak performance via standard Grafana troubleshooting dashboards

Monitoring backend system health alongside user response rates inside a centralized visual hub.

#10 about 4 min

Investigating request root causes with distributed tracing tools

Adopting OpenTelemetry tracing frameworks to capture and scrutinize detailed context surrounding slow requests.

#11 about 3 min

Injecting business domain context into distributed authentication traces

Enhancing trace structures with actionable custom identifiers like database operations and token sessions.

#12 about 2 min

Bridging performance metrics and recorded traces using exemplars

Connecting aggregated timing buckets directly to isolated trace records for accelerated anomaly debugging.

#13 about 3 min

Interrogating exemplars via dynamic graphical performance heat maps

Launching targeted diagnostic pathways in Jaeger or Tempo from specific graphical anomaly markers.

#14 about 3 min

Balancing infrastructure optimizations alongside ongoing new feature development

Leveraging centralized operational data to prioritize vital system scaling upgrades over extraneous features.

Matching moments

17:03 min

Introduction to metrics and observability challenges in monitoring

Liam Hurrell · LIVE

1:45 min

Reviewing identity endpoints alongside specific Keycloak preview features

Alexander Schwartz Alexander Schwartz · WWC 2025

4:12 min

Utilizing pre-integrated observability and authentication platform tools

Aarno Aukia · LIVE

3:58 min

Exploring observability dashboards and alert management interface workflows

Mathias Palmersheim Mathias Palmersheim · Europe 2026 Virtual

2:41 min

Defining observability beyond basic metrics, logs, and traces

Mathias Palmersheim Mathias Palmersheim · Europe 2026 Virtual

4:47 min

Final performance results and key architectural takeaways

Yedidya Schwartz · LIVE

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