IT Support Engineer II

We’re hiring an IT Support Engineer II to support end users, maintain workplace technology, manage onboarding/offboarding processes, and improve IT operations through automation. This is an onsite opportunity in New York, NY with a growing health tech organization that values innovation, collaboration, and exceptional customer service., * Support and troubleshoot conference room A/V technology

• Manage employee onboarding, offboarding, and access provisioning
• Maintain hardware inventory and asset tracking
• Support MDM platforms (Jamf or similar)
• Build and maintain IT automations using tools like Zapier, n8n, or Okta Workflows
• Provide high-touch support to executives and internal employees
• Troubleshoot hardware, software, and network issues
• Document processes and improve support operations

• 4+ years of IT support, help desk, or IT operations experience
• Strong A/V and conference room technology experience
• Experience with Jamf or other MDM solutions
• Knowledge of Okta or other identity management platforms
• Experience with automation tools and workflow creation
• Strong MacOS, Windows, iOS, and Android support skills
• Experience supporting executive stakeholders
• Familiarity with Google Workspace, Slack, Zoom, and Jira/Atlassian tools

Nice to Have Skills & Experience

• Jamf certifications
• Scripting experience (Python, Bash, PowerShell)
• Experience in hybrid or multi-office environments
• ITIL or service management knowledge

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.