Epic ClinDoc/Orders Consultant

In this role, you will be working on Epic ClinDoc and Orders support across multiple assigned projects while maintaining ongoing operational responsibilities in this hospital’s production environment. Responsibilities will include application build, workflow optimization, issue resolution, testing, implementation support, and collaboration with operational leaders to improve clinical documentation and ordering workflows. Primary Responsibilities

• Support multiple concurrent Epic ClinDoc and Orders projects from design through implementation.
• Provide ongoing BAU support, including production issue resolution, optimization requests, and enhancement work.
• Build, maintain, and optimize clinical documentation components including SmartForms, SmartTexts, SmartPhrases, SmartLists, navigators, flowsheets, and documentation templates.
• Build, maintain, and optimize provider orders, order sets, preference lists, and associated workflows.
• Participate in workflow analysis, requirements gathering, solution design, build, testing, and implementation activities.
• Troubleshoot application issues and provide timely break/fix support.
• Coordinate and execute unit, integrated, and user acceptance testing.
• Participate in change management, release planning, and deployment activities.
• Collaborate with clinicians, operational leaders, and technical teams to identify workflow improvements and optimization opportunities.
• Ensure application build aligns with Duke Health governance standards, Epic best practices, and regulatory requirements.
• Support Epic upgrades, enhancements, and ongoing maintenance activities.

• Active Epic ClinDoc Certification.
• Active Epic Orders Certification.
• Minimum of five (5) years of Epic ClinDoc and Orders build experience.
• Experience supporting BAU operations within a live Epic environment.
• Strong understanding of clinical documentation workflows and provider order management.
• Experience supporting multiple simultaneous projects while maintaining operational support responsibilities.
• Experience participating in integrated testing, release management, and production deployments.
• Excellent analytical, troubleshooting, communication, and stakeholder management skills.

Nice-to-Have Qualifications

• Experience supporting Epic Dorothy and Comfort (DoCo).
• Experience working in large, integrated healthcare systems.
• Experience with workflow optimization and clinical application enhancements.
• Previous healthcare IT consulting experience.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.