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Desktop Support Technician- Bilingual in English...

OSI Digital
Fountain Valley, CA, United States
about 2 months ago
Apply on www.juju.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Job source
www.juju.com

Tech stack

Microsoft Windows Adobe Acrobat Active Directory Issue Tracking Systems Internetworking Microsoft Office Office365

Job description

  • Desktop support experience- troubleshooting, configuration, software installation

  • Experience with ticketing system

  • Review onboarding requests, review tickets and document issues

  • Adept at M365, Windows, Active Directory, ticketing systems

  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems

  • Provide technical assistance to the customer (Examples)

  • Password reset

  • Account information

  • Case number information

  • Adobe Reader issues

  • Brower issues

  • Technical computer issues

  • Internet connectivity

  • Set up equipment for employee use

Requirements

  • 2-5 years of experience in software, hardware and network

  • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365

  • Experience with of Windows, M365, PC and Printer configuration

  • Strong customer service skills, detail oriented, and deadline driven

  • Strong communication skills and client interfacing skills

  • Enthusiastic and willing to take initiative

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.juju.com
Prepare application

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