Desktop Support Technician- Bilingual in English...

Desktop support experience- troubleshooting, configuration, software installation

Experience with ticketing system

Review onboarding requests, review tickets and document issues

Adept at M365, Windows, Active Directory, ticketing systems

Provide troubleshooting and support to end users on a variety of issues- incidents and problems

Provide technical assistance to the customer (Examples)

Password reset

Account information

Case number information

Adobe Reader issues

Brower issues

Technical computer issues

Internet connectivity

Set up equipment for employee use

2-5 years of experience in software, hardware and network

Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365

Experience with of Windows, M365, PC and Printer configuration

Strong customer service skills, detail oriented, and deadline driven

Strong communication skills and client interfacing skills

Enthusiastic and willing to take initiative