Salesforce Solution Architect - Energy & Utilities Cloud
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Role details
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Job description
- Lead the end-to-end solution architecture for Salesforce Energy & Utilities Cloud implementations.
- Design scalable Salesforce solutions utilizing Energy & Utilities Cloud, Service Cloud, Sales Cloud, and Data Cloud.
- Partner with business stakeholders, product owners, enterprise architects, and development teams to define future-state architecture.
- Design customer-centric digital experiences across customer service, sales, field operations, and self-service channels.
- Develop enterprise integration strategies using APIs, MuleSoft, SAP, and middleware platforms.
- Define architecture standards, governance, security, and Salesforce best practices.
- Lead platform modernization initiatives to replace legacy CIS capabilities and reduce technical debt.
- Design customer data architecture supporting Customer 360, Data Cloud, and AI-driven insights.
- Support AI-enabled capabilities including Agentforce, Einstein AI, Prompt Builder, and intelligent automation where applicable.
- Guide development teams through architecture reviews, code reviews, and technical design decisions.
- Collaborate with data migration teams on legacy-to-Salesforce migration strategies.
- Ensure scalability, performance, security, and maintainability of enterprise solutions.
- Participate in executive architecture reviews and roadmap planning.
Requirements
The ideal candidate will have extensive experience designing enterprise Salesforce solutions within the Energy & Utilities industry, driving platform modernization, reducing technical debt, and defining future-state architectures that support long-term business growth., * Bachelor’’s degree in Computer Science, Information Systems, Engineering, or related field.
- 10+ years of Salesforce experience.
- 5+ years as a Salesforce Solution Architect or Technical Architect.
- Proven experience delivering enterprise Salesforce transformation programs.
- Strong experience implementing Salesforce Energy & Utilities Cloud.
- Deep knowledge of:
- Service Cloud
- Sales Cloud
- Data Cloud
- Experience Cloud
- Strong understanding of enterprise integration architecture.
- Experience designing API-first architectures.
- Excellent communication and stakeholder management skills., * Experience implementing Customer Information Systems (CIS).
- Salesforce Certified Application Architect or System Architect.
- Salesforce Certified Technical Architect (CTA) is highly preferred.
- Salesforce Energy & Utilities Cloud implementation experience.
- Experience with Agentforce and Salesforce AI capabilities.
- Experience with MuleSoft or similar enterprise integration platforms.
- Experience in cloud modernization initiatives.
- Knowledge of SAP integrations.
About the company
We are seeking an experienced Salesforce Solution Architect to lead the design and delivery of a large-scale Customer Information System (CIS) transformation for a leading Energy & Utilities client. This greenfield implementation will modernize customer operations by leveraging Salesforce Energy & Utilities Cloud, Service Cloud, Sales Cloud, and Data Cloud, while enabling AI-powered customer experiences, enterprise integrations, and scalable digital capabilities.
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