Deskside Support Engineer

Provide hardware break fix support, typically by whole unit swap

Manage spares provided on site

Provide deskside support, as described

Execute installations and changes

Deliver an excellent level of customer service

Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations

Interface with multiple levels of end users, management, VIPs’ and local technical staff.

Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices

Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

Responsible for asset tagging and entering all incoming equipment into our asset management system

Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

1-5 years of experience in desktops, workstations, notebooks and similar devices Support and troubleshooting. Having good communication skills and customer management experience with clients. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed, Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

Strong Microsoft Office skills (Outlook, Word, and Excel)

Effective communication in English and local languages

The annual salary for this position is between $37,800- $59,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contribution

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.