IT Support Engineer

Experteer Overview In this role you support Coursera’s internal operations by delivering frontline IT help across a global 2500+ device footprint. You’ll troubleshoot end-user issues, manage SaaS assets, deploy hardware, onboard/offboard colleagues, and support A/V needs for meetings and events. Working in a small, agile IT team, you’ll gain exposure to core IT functions and grow toward more advanced admin tasks. You’ll help keep systems reliable while shaping internal IT processes and self-service resources. Compensation / Benefits * Global IT support for 2500+ systems (Mac 95%, Windows & VDI 5) * End-user incident response and troubleshooting for hardware, software, and network issues * Office IT support to meet business needs and events * New hire IT onboarding and tool orientation * Escalation handling and liaison with Systems/Network Administration * Hardware asset lifecycle and SaaS asset management * Create/maintain knowledge content and promote self-service support * Assist with audiovisual systems and video conference setups * Documentation, routing, and prioritization of IT support requests * Project management involvement and process improvement recommendations Tasks * 4+ years in IT/desktop support or system administration * Extensive Mac OS configuration and troubleshooting experience * Windows 10+ troubleshooting experience (advantage) * Experience with Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta * Experience supporting AV systems and events * Strong written and verbal communication for technical and non-technical audiences * Curiosity and willingness to learn new things * Ability to collaborate with cross-functional teams and manage escalations Key requirements * competitive benefits * bonus and RSU equity programs * global perks * health and wellness benefits * zone-based pay * career growth opportunities

IT with audiovisual systems and video conference setups * Documentation, routing, and prioritization of IT support requests * Project management involvement and process improvement recommendations Tasks * 4+ years in IT/desktop support or system administration * Extensive Mac OS configuration and troubleshooting experience * Windows 10+ troubleshooting experience (advantage) * Experience with Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta * Experience supporting AV systems and events * Strong written and verbal communication for technical and non-technical audiences * Curiosity and willingness to learn new things * Ability to collaborate with cross-functional teams and manage escalations Key requirements * competitive benefits * bonus and RSU equity programs * global perks * health and wellness benefits * zone-based pay * career growth opportunities