Microsoft Windows Field Deployment Technician

As a Senior Microsoft Windows Field Deployment Technician on our project, you’ll work with a team of onsite technicians supporting the VA’s EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans’ Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have:

• 5 years’ experience in imaging, installing computer equipment and managing teams of technical staff
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
• Must have personal transportation available during work hours
• Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
• Will frequently need to be able to push carts carrying equipment
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
• Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
• Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree

Nice If You Have:

• Experience with the ServiceNow ticketing system a plus
• Experience with the VA
• Public Trust clearance
• Experience with Microsoft windows desktop deployments
• Experience as IT helpdesk Tier 1 or 2, Accidental Death and Dismemberment (AD&D), Computer Science, Customer Support/Service, Debugging Skills, Desktop PC, Document Scanners, Hardware Administration, Hardware Repair, High Availability, Identify Issues, Information Technology & Information Systems, Insurance, Inventory Management, Laptop PC, Medical Record System, Microsoft Windows Operating System, Network Connectivity, Office Equipment, On Site Support, Pallet Jack, Printers, ServiceNow, Software Administration, Systems Administration/Management, Team Lead/Manager, Team Player, Willing to Travel