Help Desk Analyst

GRAY, INC

United States

20 days ago

Apply on www.gray-robinson.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.gray-robinson.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Windows Microsoft Outlook Virtual Private Networks (VPN) Network Troubleshooting Citrix Systems Microsoft PowerPoint Software Troubleshooting Computer Equipment Information Technology

Job description

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.

Requirements

The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.

Benefits & conditions

We provide a professional work environment and a competitive employment package, including comprehensive benefits. GrayRobinson is an Equal Opportunity Employer.