Help Desk Support Analyst
The Judge Group
Draper, UT, United States
5 days ago
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Role details
Contract type
Contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
$43,680.0 - $45,760.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Word
Microsoft Excel
Microsoft Windows
Active Directory
Apple IOS
Microsoft Outlook
Collaborative Software
Microsoft Office
Citrix Systems
Microsoft PowerPoint
Virtualization Technology
Windows Desktop
+4 more
Mobile Os
Office365
Server Operating Systems & Platforms
Vmware
Requirements
- Strong technical troubleshooting experience in a corporate IT support environment.
-
Hands-on experience supporting:
- Microsoft Windows (Windows 7 and Windows 10)
- Microsoft Active Directory
- Microsoft Outlook and Messaging
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Zoom and collaboration tools
- LAN/WAN networking and enterprise domain environments
- Windows desktop and server operating systems
Basic understanding of virtualization technologies such as Citrix, VMware, and VDI.
Experience troubleshooting mobile operating systems (iOS and Android).
Excellent verbal and written communication skills.
Strong customer service mindset with a commitment to issue ownership and resolution.
Self-motivated team player with the ability to learn quickly and collaborate effectively.
Flexibility to occasionally support 24x7 operations during business continuity or critical business events.
Preferred Qualifications
- Minimum 2 years of experience supporting Microsoft 365 applications and mobile devices.
- Experience providing executive, VIP, or high-touch customer support.
- High School Diploma or equivalent required.
Apply for this position
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Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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