IOS/Mobile Device Support

Experteer Overview In this contract role, you will manage and support the organization’s mobile technology, focusing on Apple iOS devices and MDM. You’ll deploy, configure, and troubleshoot devices and apps, while ensuring secure enrollment and policy compliance. You’ll collaborate with security and IT teams to uphold standards and educate users on best practices. Your work will enable productive, secure mobile experiences for enterprise users and support ongoing mobility initiatives. Compensation / Benefits * Provide onsite and remote support for iPhones, iPads, and enterprise devices * Configure, deploy, maintain, and troubleshoot Apple hardware and iOS * Administer Workspace ONE (AirWatch) and other MDMs for enrollment, security, and monitoring * Perform device provisioning, OS upgrades, app deployments, and replacements * Support Microsoft Office 365 mobile apps (Outlook, Teams, Word, Excel, PowerPoint) * Troubleshoot connectivity, app, authentication, and sync issues * Manage full mobile device lifecycle including procurement, deployment, refreshes, returns, and asset tracking * Create and maintain documentation for mobile processes and support procedures * Respond to incidents with a focus on high customer satisfaction * Collaborate with security, infrastructure, and support teams to ensure policy compliance * Educate end users on device usage and security best practices Tasks * 2+ years of experience supporting and deploying Apple devices (iPhone/iPad) * 2+ years administering or supporting MDM platforms such as Workspace ONE (AirWatch) * 2+ years in a customer-facing IT support role * 3-5 years of experience supporting Microsoft Office 365 apps * Experience troubleshooting mobile OS, apps, device configs, and hardware * Strong understanding of enrollment, configuration, compliance, and security for mobiles * Excellent troubleshooting, analytical, and problem-solving skills * Strong verbal and written communication skills Key requirements * Medical, dental & vision * 401(k) plan * Life Insurance * Short and long-term disability * Health Spending Account (HSA) * PTO/Leave

Experteer Overview In this contract role, you will manage and support the organization’s mobile technology, focusing on Apple iOS devices and MDM. You’ll deploy, configure, and troubleshoot devices and apps, while ensuring secure enrollment and policy compliance. You’ll collaborate with security and IT teams to uphold standards and educate users on best practices. Your work will enable productive, secure mobile experiences for enterprise users and support ongoing mobility initiatives. Compensation / Benefits * Provide onsite and remote support for iPhones, iPads, and enterprise devices * Configure, deploy, maintain, and troubleshoot Apple hardware and iOS * Administer Workspace ONE (AirWatch) and other MDMs for enrollment, security, and monitoring * Perform device provisioning, OS upgrades, app deployments, and replacements * Support Microsoft Office 365 mobile apps (Outlook, Teams, Word, Excel, PowerPoint) * Troubleshoot connectivity, app, authentication, and sync issues * Manage aa

• mobile device lifecycle including procurement, deployment, refreshes, returns, and asset tracking * Create and maintain documentation for mobile processes and support procedures * Respond to incidents with a focus on high customer satisfaction * Collaborate with security, infrastructure, and support teams to ensure policy compliance * Educate end users on device usage and security best practices Tasks * 2+ years of experience supporting and deploying Apple devices (iPhone/iPad) * 2+ years administering or supporting MDM platforms such as Workspace ONE (AirWatch) * 2+ years in a customer-facing IT support role * 3-5 years of experience supporting Microsoft Office 365 apps * Experience troubleshooting mobile OS, apps, device configs, and hardware * Strong understanding of enrollment, configuration, compliance, and security for mobiles * Excellent troubleshooting, analytical, and problem-solving skills * Strong verbal and written communication skills Key requirements * Medical, dental & vision * 401(k) plan * Life Insurance * Short and long-term disability * Health Spending Account (HSA) * PTO/Leave