CommunicationCustomer ServiceOperationsOperating SystemsFull Stack DevelopmentSecurity PoliciesTroubleshooting

We are seeking a Mobile Device Technician to support a large-scale cellular device migration initiative. This role will focus on assisting end users with transitioning from legacy devices to new, MDM-managed smartphones in a fast-paced, customer-facing environment., * Support end users through mobile device migrations, including transferring contacts, applications, photos, and files from old devices to new devices

• Perform primarily Android-to-Android migrations, with additional support for iOS devices as needed
• Provide hands-on troubleshooting during setup, data transfer, and post-migration validation to ensure a smooth user experience
• Assist users with device setup, including account configuration, application access, and connectivity (Wi-Fi, email, VPN)
• Work within a Microsoft Intune environment to enroll, configure, and verify devices under MDM management
• Ensure all devices comply with company security policies and standards during and after migration
• Document migration activities, track progress, and escalate issues when necessary
• Deliver excellent customer service while supporting high volumes of users during rollout periods

• Experience supporting mobile devices (Android and/or iOS) in a corporate or enterprise environment
• Familiarity with Mobile Device Management (MDM) platforms, preferably Microsoft Intune
• Strong troubleshooting skills related to mobile hardware, OS, and app-related issues
• Ability to guide non-technical users through device setup and data transfer processes
• Excellent communication and customer service skills
• Ability to work independently and manage multiple device migrations simultaneously, * Previous experience supporting large-scale device rollout or migration projects
• Exposure to enterprise mobility and security best practices
• Experience in a helpdesk or desktop support environment

This is a Contract position based out of Elkhorn, WI. Pay and Benefits

The pay range for this position is $20.00 - $23.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.