Technical Support

This full-time internship opportunity for Technical Support is a hybrid role based in Valladolid, with some work-from-home flexibility. The intern will assist in resolving technical issues for internal users and customers, including diagnosing problems, documenting solutions, and escalating complex cases when needed. Daily tasks include responding to support tickets and inquiries, performing basic troubleshooting on systems and applications, and ensuring that users receive clear, timely guidance. The role involves collaborating with senior support staff, learning company tools and procedures, and contributing to continuous improvement of support processes. The intern will be expected to maintain a professional, customer-focused attitude and support a high level of satisfaction with Etex’s services., * Support the management and coordination of internal and external tests and trials

• Develop internal tools for sales, specification, and budgeting, including calculators, spreadsheets, and estimators. You’ll use Microsoft Office and leverage AI-driven solutions where possible
• Assist in the creation of technical documentation
• Provide technical support to our Commercial, Quality, or Product teams, handling user inquiries and troubleshooting
• Collaborate with senior support staff to resolve issues efficiently and contribute to ongoing process improvement
• Maintain a clear, timely, and professional communication style to ensure high user satisfaction

• Enrollment in or recent completion of aBuilding Engineering, Technical Architecture or Industrial Engineering related degree or vocational program is preferred.
• Strong command of Microsoft Office; advanced Excel skills (pivot tables, complex formulas, basic automation) are especially valued
• Experience with other IT programs and tools is a plus
• Portuguese language skills are a plus
• Customer Support and Customer Satisfaction skills to provide responsive, clear, and courteous assistance.
• Analytical Skills to identify root causes, interpret technical information, and propose practical solutions.
• Basic understanding of IT systems, software, and networks; familiarity with ticketing tools is an asset.
• Strong communication skills in english and the ability to explain technical concepts in simple terms.
• Ability to work in a hybrid environment in Valladolid, manage time effectively, and collaborate with diverse teams.
• Interest in learning, openness to feedback, and commitment to safe and ethical work practices.
• Own vehicle required to access the facilities

Etex is a global, family-owned company that designs and manufactures construction solutions while building collaborative ecosystems with customers, partners, and teams. Founded in 1905 in Belgium, Etex now employs 13,500 people across more than 190 sites in over 45 countries. The company is driven by values that emphasize excellence, quality, safety, teamwork, and innovative ways of working. Etex focuses on sustainable construction and aims to lead the industry through partnership and continuous improvement. Its mission is to build a better future together for customers, communities, and employees.