L2 it support engineer nl

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN IN KRUININGEN, NETHERLANDS!

Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to provide hardware and software support, manage IT assets, and deliver outstanding technical assistance to employees and new hires in a fast-paced enterprise environment.

• Clients in 190+ Countries
• 6,000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and growth-oriented culture where individual achievements drive team success. Join Excis and build your career while working with cutting-edge technologies and enterprise customers.

What You’ll Do

• Provide onsite and remote desktop support by installing, imaging, configuring, and troubleshooting Windows laptops/desktops, Mac devices, printers, mobile devices, and Microsoft Office applications while ensuring excellent end-user support.
• Manage hardware lifecycle activities including hardware refreshes, asset tagging, inventory management, warranty repairs, data backup coordination, depot services, spare parts management, and onboarding support for new employees.
• Handle service requests and incidents through the ticketing system, coordinate with internal teams and external vendors, support VIP users, maintain inventory reports, and ensure all work complies with company standards and service expectations.

• 3-5 years of IT/Desktop Support experience, preferably within an enterprise or Help Desk environment.
• Strong knowledge of Windows, macOS, Microsoft Office, Windows 10 imaging, printer support, and basic networking concepts such as TCP/IP, Windows Networking, and Ethernet.
• Experience with hardware deployment, asset management, inventory control, remote support, and Help Desk or Service Desk operations.
• Excellent customer service, communication, troubleshooting, organizational, and multitasking skills, with the ability to prioritize competing requests.
• CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certifications are preferred.
• Willingness to work extended hours or modified schedules when required to support planned activities or emergency situations., Experience: Intermediate level with typically 2-4 years of applied skills and relevant experience. Industry-standard certifications, such as CompTIA A+, or equivalent work experience of at least 3 years. Completion of required training and certifications, or at least 3 years of equivalent experience, to perform warranty hardware repairs for HP, Dell, and Lenovo devices, including parts ordering, repair/replacement, and defective part returns. Strong working knowledge of Windows operating systems, including troubleshooting issues and performing full system rebuilds based on client-specific documentation. Familiarity with OSX, iOS, and Android operating systems to provide best-effort support to end users using these devices. Practical knowledge of Microsoft Office applications, antivirus solutions, and desktop services to troubleshoot and resolve software-related issues. Ability to use provided knowledge base articles to resolve issues related to client-specific applications. Strong customer-facing soft skills, including effective verbal and written communication. Ability to apply intermediate subject-matter knowledge to resolve a range of common IT issues. Capable of exercising independent judgment within established practices and procedures to determine appropriate solutions. Contribute as an informed team member by providing analysis and limited input on projects. Assess unique situations and recommend appropriate technical and procedural solutions. Demonstrate strong customer service orientation. Fluent English communication skills, both spoken and written. Ability to communicate in the local language at a conversational level. High attention to detail and the ability to work independently as well as collaboratively on multiple projects. Ability to manage multiple tasks and adjust priorities while meeting deadlines.

At Excis, your work has a direct impact on delivering exceptional IT services to global enterprise clients. We offer a collaborative environment, continuous learning opportunities, competitive compensation, and the chance to grow your career with one of the world’s leading IT support organizations.