IT Resident Engineer - NL

Excis is a global IT support leader driven by innovation, collaboration, and a people-first culture. With clients in over 190 countries, 6,000+ engineers, and 200+ enterprise customers, we deliver reliable and scalable IT solutions worldwide. We foster an open, friendly, and growth-oriented environment where individual contributions drive team success. At Excis, you’ll work on meaningful challenges while growing your career in a supportive, family-like workplace. Start your journey with Excis and grow with us. Requirements What You’ll Do

• Provide day-to-day local and remote desktop support, handling inbound calls and tickets while troubleshooting hardware, software, operating system, and application issues.

• Perform break/fix support, fault diagnosis, and resolution across Windows and basic Mac environments, printers, peripherals, and approved enterprise applications.

• Collaborate with supervisors, managers, and third-party vendors to ensure consistent service delivery, clear communication, and SLA compliance across all shifts.

• Bachelor’s Degree in Computer Science, IT, or a related field (or equivalent practical experience). CompTIA A+, Microsoft Certified Professional (MCP), or higher certification is preferred.

• 2-3 years of experience in Windows Desktop Support, including Windows 7-10, Microsoft Active Directory, Group Policy Objects (GPOs), Office 365, and PC hardware installation and troubleshooting.

• Basic networking knowledge, including TCP/IP, VPN, and network connectivity troubleshooting.

• Experience with mobile device management (iOS and Android), enterprise antivirus and encryption solutions, and Windows PC/laptop management via Active Directory.

• Strong analytical, troubleshooting, multitasking, and communication skills, with the ability to meet SLAs and provide excellent internal customer service. Willingness to work off-hours or weekends when required.

Behavioral & Professional Expectations

• Strong customer-facing skills with a professional demeanor.

• Proactive, independent thinker able to work with minimal supervision.

• Ability to build effective relationships across teams and business units.

• Highly organized, ethical, and able to prioritize tasks effectively.

• Adaptable and flexible in a fast-changing, project-based IT environment.

Technical Experience

• Windows 7-10

• Microsoft Active Directory and GPOs

• Microsoft Office 365

• PC hardware installation and troubleshooting

• Enterprise antivirus and encryption solutions

• Helpdesk ticketing systems

• Mobile device management (iOS and Android)

• Basic network support (LAN/WAN, connectivity troubleshooting)

At Excis, your work makes a real impact. You’ll be part of a hands-on, collaborative team where your technical expertise directly improves user experience and operational success. We offer a supportive environment focused on continuous learning, professional growth, and global exposure, along with competitive compensation. Ready to grow your career and make a difference? Apply now to join Excis in the Netherlands and be part of a global IT support leader.