Global Network Operations and Security Center (GNOSC) Manager IR

The GNOSC Manager provides critical leadership and oversight for the 24/7 Global Network Operations and Security Center (GNOSC) supporting the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This role is responsible for the overall health, stability, and continuous operation of the enterprise IT infrastructure. The GNOSC Manager will lead a diverse team of Watch Officers, Network Engineers, and Mission Support Team (MST) Engineers, ensuring operational continuity, effective incident management, and seamless communication with executive management and Government stakeholders., Operational Leadership:

• Direct all facets of the continuous 24x7x365 GNOSC environment.
• Provide administrative and technical oversight to Watch Officers and Mission Support Team (MST) Engineers.

Incident & Problem Management:

• Serve as an escalation point for complex IT incidents, outages, and service degradations.
• Ensure that all incidents are effectively escalated, managed, and resolved within established service level agreements (SLAs).

Stakeholder Communication:

• Provide full communication of status, remediation plans, and operational actions to executive leadership and the Government customer. Deliver post-event recommendations such as “Lessons Learned” and “Hot Wash” inputs.

Change & Service Management:

• Oversee ITIL-based continual service improvement initiatives to minimize risk to services and operational networks.

Mission & Event Support:

• Coordinate the Mission Support Schedule with the MST Lead and Watch Officers to ensure all CIO assets directly support event requirements, exercises, and war games in a geographically distributed enterprise.

Performance & Compliance:

• Ensure team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements.
• Champion metrics-based IT Operations and Maintenance (O&M) and oversee Quality Assurance/Quality Control Inspection processes.

• Have exceptional verbal and written communication skills with a proven track record of briefing senior military and civilian leadership., * Must have 12, or more, years of general (full-time) work experience
• May be reduced with completion of advanced education
• Must have 6, or more, years of progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
• Must have 2, or more, years of direct personnel management or team leadership experience in a complex, 24/7 IT environment.
• Must have education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, Incident, and change management.
• Must have a current DoD 8570.01 IAT Level II Certification (e.g., CompTIA Security+ CE) or higher (IAM Level II/III preferred, such as CISM or CISSP).
• Must have an active DoW Secret Security Clearance

Desired Requirements:

• Have an active DoW Top Secret Security Clearance
• Have a bachelor’s degree (or higher) in Computer Science, Information Technology, Cybersecurity, or a related field.
• Have extensive experience leading metrics-based IT Operations and Maintenance (O&M) teams within a DoD or MDA environment.
• Have an advanced understanding of the ITIL framework with related certifications (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional, or Strategic Leader).
• Be familiar with enterprise monitoring, ticketing, and security toolsets utilized by the team, including Remedy, and SNMP monitoring tools (e.g. SolarWinds and Structure Ware Datacenter.
• Have a working technical background in network engineering, systems administration (Windows/Linux), or cybersecurity operations.
• Have experience running operations centers for large complex organizations.
• Have an understanding of military organizations and structures
• Have experience working with DISA and DREN.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O’Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.