IT & Website Manager

This is a dual-function role covering two distinct but related disciplines: Information Technology Manager and Website Manager. Both functions are performed by one person. The sections below are split so each function’’s duties and requirements are easy to review independently, with a shared section at the end for qualifications that apply to both.

Our organization provides continuing education for licensed mental health professionals. The company maintains an AMS, an LMS, an online bookstore, a diagnostic reporting system, and a set of microsites for our various audiences., Responsible for the company’’s technology infrastructure day to day, including hardware, software, security, and end-user support., * Provide technical support to staff and troubleshoot computer problems

• Install, configure, and update company software and hardware

• Evaluate existing systems to identify vulnerabilities and areas for improvement

• Implement and monitor security measures, including certificates and compliance requirements

• Review system diagnostics and assess functionality and efficiency

• Manage network security, cloud identity management, and endpoint protection

• Oversee backup and disaster recovery solutions

• Anticipate and report on costs for replacing or updating equipment

• Manage cloud infrastructure (AWS, Google Cloud, or Azure) and Google Workspace

• Support both Microsoft and Apple operating systems across the company, * Project-manage the full web development lifecycle: design, development, and deployment

• Maintain and enhance web properties, including wireframes, sitemaps, and page components

• Establish site architecture, navigation, and content strategy across all web properties

• Partner with stakeholders to gather requirements and set measurable goals for web projects

• Ensure brand consistency in visual style and editorial quality across all sites

• Oversee hosting agreements and coordinate with external web vendors as needed

• Optimize sites for search engines, mobile-first design, and page-load speed

• Drive compliance with ADA, GDPR, and PCI standards across all web platforms

• Create, edit, and caption instructional videos using Camtasia

• Mentor and train team members on the AMS, LMS, and WordPress

• 5+ years of IT management experience, or a Bachelor’’s degree in Computer Science, IT, or a related field

• Working knowledge of relevant operating systems, software, and networking

• Strong problem-solving, critical thinking, and troubleshooting skills

• Keen attention to detail and strong organizational/time-management skills

Preferred Qualifications

• Background in network security, cloud identity management, and endpoint protection

• Familiarity with HIPAA and behavioral health data privacy requirements

• Experience with Google Workspace and multi-OS environments (Windows + macOS)

• Stay informed on AI advancements and industry best practices, * 5+ years of website management/development experience, or a Bachelor’’s degree in Web Development, Computer Science, or a related field

• Working knowledge of HTML, JavaScript, and CSS

• Strong understanding of brand stewardship - visual guidelines and content strategy

• Strong written, verbal, and interpersonal communication skills

Preferred Qualifications

• UX/UI principles, responsive and adaptive design

• Previous experience at a creative or digital agency

• Familiarity with REST APIs, SQL databases, PHP, or serverless architecture

• Knowledge of ASP.NET

Shared Requirements (Both Roles)

Technologies & Tools

• YourMembership AMS and Pathable LMS

• WordPress content management

• Google Analytics

• Adobe Creative Suite

• Constant Contact

• Microsoft Word, PowerPoint, and Excel

• Version control and modern development/CI workflows

• Google Apps / Gmail

• Camtasia

Work Style & Environment

• This is a hybrid position with an expectation of availability to work in the office approximately 1-2 days a week depending on the company needs

• Self-starter, comfortable working independently in a fast-paced environment

• Able to interpret and apply guidelines within a complex organizational setting

• Demonstrates cultural awareness, inclusivity, and sensitivity in working with diverse populations

• Must be legally authorized to work in the United States

Physical Demands

• Ability to sit, stand, or walk for extended periods

• Sufficient hand/finger dexterity to operate a computer and office equipment

• Visual acuity to read text and numbers on screen

• Ability to communicate clearly in person and by phone

• Ability to occasionally lift or move up to 15 lbs