Network Engineer II - OSC (M-F 1st Shift)

The Network Engineer I I - OSC is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills. This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work.

RESPONSIBILITIES, other duties may be assigned.

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed

• Troubleshoot & support networking concepts and protocols such as: BGP, OSPF, VLAN/PVLAN, STP, HSRP/VRRP, IP sub-netting, and routing while increasing your understanding of a wider set of protocols and advanced technologies

• Configure, test and troubleshoot on platforms like ASR 9000, Nexus 7000 -Nexus 9000s*Engineer and test DDOS and traffic mitigation techniques and solutions

• Demonstrate current industry knowledge as it pertains to the following; Management of peering/IX/NAP issues, a proficient level of understanding in contemporary network architectures, networking security protocols/procedures, and network scaling/capacity issues

• Work with Cisco routing and switching platforms like Catalyst 6500/7600, ASR 9000, Nexus

• Manage assigned tickets to ensure SLA compliance and customer satisfaction

• Troubleshoot network port configuration issues

• Understand prefix and access lists, read and comprehend traceroutes

• Create A, C, and MX records using basic knowledge of DNS

• Maintain/troubleshoot VPN’s and ability to check Phase 1 and Phase 2*Triage and escalate tickets according to QTS policy

• Conduct firewall rule changes

• BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience

• Five or more years of progressive IT engineering experience

• Three or more years of professional network engineering experience

• Solid proficiency with at least two of the following protocols: BGP, OSPF, HSRP, EIGRP, MPLS

• Solid understanding of anti-DDoS and IPS/IDS solutions

• CCNA certification (or equivalent), + Two or more years of experience with a Service provider, preferably in a Data Center environment

• CCNP certification

• Experience working with network security components such as firewalls, VPNs, load balancers, IPS/IDS

• Advanced skill level with Cisco iOS, iOS-XR, and/or Nexus OS (NX-OS)

• Hands on experience configuring, testing, troubleshooting on Cisco routing, switching, and security platforms like Cisco Catalyst 6500/7600, Nexus 9000/7000, and ASR 9000.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong communication skills. Ability to convey technical requirements and concepts to technical and non-technical clients and corporate audience

• Excellent written and oral communications, problem solving and process management skills

• Ability to work well within a team environment in a matrixed organization

• Strong interpersonal skills with the ability to interface with all levels of the organization

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

It’s exhilarating to find yourself at a pivotal moment in history- and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.