Implementation Manager (Spain)

Experteer Overview As Implementation Manager, you will lead end-to-end onboarding for Spring Health customers, primarily in EMEA, ensuring a smooth go-live and strong post-implementation relationships.You bridge Sales, Implementation, and Customer Success to translate customer needs into scalable processes.You act as a trusted advisor, identifying risks and proposing solutions in evolving environments.This role combines project leadership with hands-on client guidance to accelerate value delivery in mental health care.Your work helps expand access to personalized, AI-enhanced care across global partnerships.Compensaciones / Beneficios* Lead end-to-end customer implementations from onboarding through go-live* Serve as the primary customer contact during implementation and build strong relationships* Define and align customer requirements internally and externally to ensure on-time delivery* Own non-standard requests by gathering needs and turning them into repeatable processes* Manage project plans for internal and external stakeholders with timely updates* Identify onboarding risks and escalate them to leadership as needed* Collaborate cross-functionally to design scalable, automated improvements to the process* Provide SME guidance on the implementation process to teams* Support Sales in helping prospects understand and feel confident about the implementationResponsabilidades* Bachelor’s degree* 3+ years in implementation, customer success, account management, or related fields* Experience creating cross-functional product requirements documents, SOPs, or playbooks* Proficiency with CRM and project management tools (e.g., Salesforce, Rocketlane)* Strong listening and communication skills with a proactive, problem-solving approach* High integrity, organizational skill, attention to detail, humility, resourcefulness, professionalism* Ability to align stakeholders across internal and external teams around complex needs* Willingness to travel ~10%* Multilingual with fluency in English and at least one other language relevant to supported customersRequisitos principales* competitive total rewards package* base salary range 49,***,040 EUR benefits* opportunity to work globally* travel ~10%

• Bachelor’s degree
• 3+ years in implementation, customer success, account management, or related fields
• Experience creating cross-functional product requirements documents, SOPs, or playbooks
• Proficiency with CRM and project management tools (e.g., Salesforce, Rocketlane)
• Strong listening and communication skills with a proactive, problem-solving approach
• High integrity, organizational skill, attention to detail, humility, resourcefulness, professionalism
• Ability to align stakeholders across internal and external teams around complex needs
• Willingness to travel ~10%
• Multilingual with fluency in English and at least one other language relevant to supported customers

• competitive total rewards package
• base salary range 49,****,040 EUR
• benefits
• opportunity to work globally
• travel ~10%