German Speaking Technical Support Specialist

Technical Customer Support Specialist (German Speaker)Location:Barcelona (Office-based)Industry:Automotive & Industrial ManufacturingWe are looking for a German-speaking Technical Customer Support Specialist to join our customer support team in Barcelona. This is an office-based role focused on providing high-quality technical assistance and customer support within the automotive and industrial manufacturing sector.The successful candidate will act as a key point of contact for German-speaking customers, handling technical inquiries, troubleshooting product-related issues, and ensuring timely and accurate resolution while maintaining a strong customer experience.Key ResponsibilitiesProvide first- and second-line technical support to German-speaking customers via phone, email, and ticketing systemsDiagnose and troubleshoot technical issues related to automotive and industrial products or systemsGuide customers through clear, step-by-step solutions and best practicesAccurately document all customer interactions and technical findings in internal systemsEscalate complex or unresolved cases to higher-level technical teams when requiredCollaborate with internal departments such as engineering, quality, and logisticsEnsure compliance with internal processes, service levels, and quality standardsIdentify recurring issues and contribute to continuous improvement initiativesRequirementsNative or fluent German is requiredProfessional working proficiency in EnglishPrevious experience in technical customer support, helpdesk, or a similar roleBasic to solid technical understanding of automotive or industrial manufacturing products or systemsStrong problem-solving and analytical skillsExcellent communication skills with the ability to explain technical topics clearlyComfortable working with CRM or ticketing toolsAbility to work in an office-based environment and collaborate with international teamsWhat We OfferOffice-based role in BarcelonaStable working environment within an international industrial contextStructured onboarding and technical trainingOpportunity to work with complex products and technologiesCollaborative and professional team culture

Native or fluent German is required Professional working proficiency in English Previous experience in technical customer support, helpdesk, or a similar role Basic to solid technical understanding of automotive or industrial manufacturing products or systems Strong problem-solving and analytical skills Excellent communication skills with the ability to explain technical topics clearly Comfortable working with CRM or ticketing tools Ability to work in an office-based environment and collaborate with international teams