Enterprise Ai Tam - Lead Adoption & Value Delivery (Remote)

Return to jobs listPara ser considerado para una entrevista, por favor, asegúrese de que su solicitud se ajusta plenamente a las especificaciones del puesto que se encuentran a continuación.Technical Account ManagerJob type: Full Time · Department: Client Services · Work type: HybridManises, Comunidad Valenciana, Spain (Remote); Madrid, Community of Madrid, Spain (Remote); Barcelona, Catalonia, Spain (Remote)Technical Account ManagerLocation:Spain / Madrid / Hybrid / RemoteLanguage:Spanish MandatoryTeam:Client ServicesWelcome to Maisa - Making AI Accountable!Our agentic process automation platform helps enterprises automate complex, decision-heavyprocesses that traditional automation can’t handle and GenAI can’t be trusted with.We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibilityand control to your most complex processes.Powered by a new kind of computing platform, Maisa combines AI-driven problem solving withprogrammatic execution, so every action is reliable, auditable, and built for enterprise scale.About the role…Our Technical Account Managers play a crucial client facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers.You’ll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption.TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients.Whilst this role can be remote, based anywhere in Spain, you can expect 25% travel time on-site with customers and maisa offices.What you’ll do…Implementation & DeliveryLead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirementsCoordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transferProgram Management & GovernanceEstablish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholdersIdentify and mitigate implementation risks through proactive program managementEnablement & AdoptionDevelop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practicesBuild and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunitiesStakeholder ManagementServe as primary point of contact for technical and operational issues during implementationFacilitate cross-functional collaboration between customer teams and maisa AI resources, driving stakeholder engagementWhat you’ll bring…Key Requirements:Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scaleStrong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suiteSolid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor’s degree in Computer Science, Information Systems, or related fieldDemonstrable experience leading discovery processes and process mapping using various frameworks and methodologiesExcellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholdersBusiness proficiency in Spanish and English; additional European languages a plusAbility to travel up to 25% of the timeDesired QualitiesHands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile)Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizationsSelf-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenariosStrong analytical skills for tracking program metrics and demonstrating customer valueWillingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impactWhy join Maisa! xcskxljYou will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have theopportunity to work with cutting-edge Agentic Process Automation that’s reshaping howTechnical Account Manager0Technical Account Manager1Technical Account Manager2Technical Account Manager3Technical Account Manager4Technical Account Manager5Technical Account Manager6Technical Account Manager7Technical Account Manager8Technical Account Manager90123456789Location:Spain / Madrid / Hybrid / Remote0Location:Spain / Madrid / Hybrid / Remote1Location:Spain / Madrid / Hybrid / Remote2Location:Spain / Madrid / Hybrid / Remote3Location:Spain / Madrid / Hybrid / Remote4Location:Spain / Madrid / Hybrid / Remote5Location:Spain / Madrid / Hybrid / Remote6Location:Spain / Madrid / Hybrid / Remote7Location:Spain / Madrid / Hybrid / Remote8Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale Strong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor’s degree in Computer Science, Information Systems, or related field Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies Excellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders Business proficiency in Spanish and English; additional European languages a plus Ability to travel up to 25% of the time Desired Qualities Hands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile) Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizations Self-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenarios Strong analytical skills for tracking program metrics and demonstrating customer value Willingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impact

Why join Maisa! xcskxlj You will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have the opportunity to work with cutting-edge Agentic Process Automation that’s reshaping how Technical Account Manager0Technical Account Manager1Technical Account Manager2Technical Account Manager3Technical Account Manager4Technical Account Manager5Technical Account Manager6Technical Account Manager7Technical Account Manager8Technical Account Manager9 0 1 2 3 4 5 6 7 8 9Location:Spain / Madrid / Hybrid / Remote0Location:Spain / Madrid / Hybrid / Remote1Location:Spain / Madrid / Hybrid / Remote2Location:Spain / Madrid / Hybrid / Remote3Location:Spain / Madrid / Hybrid / Remote4Location:Spain / Madrid / Hybrid / Remote5Location:Spain / Madrid / Hybrid / Remote6Location:Spain / Madrid / Hybrid / Remote7Location:Spain / Madrid / Hybrid / Remote8 Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.