Associate Technical Integration Specialist

The Associate Technical Integration Specialist will support customer-facing system integration and technical coordination activities for GenScript’s US and EU commercial teams.

The role includes basic integration support, API and data-flow testing, initial troubleshooting, customer and internal communication, documentation, and project/task coordination. The position will work closely with customers, business teams, project managers, and technical teams across the US and China., * Support standardized customer and partner system integration activities, including requirements and integration information gathering, configuration confirmation, testing coordination, and basic troubleshooting.

• Understand and review basic system interactions and data flows, including APIs, HTTP requests and responses, authentication, XML, and JSON.
• Perform basic API and integration testing using Postman or similar tools.
• Collect and analyze basic troubleshooting information such as error messages, timestamps, screenshots, logs, and request/response payloads.
• Coordinate with customers, business teams, project managers, developers, and other cross-functional teams across different departments and time zones.
• Organize assigned project activities, document decisions, follow up on action items, and provide timely status updates.
• Track project status, timelines, tasks, owners, dependencies, risks, blockers, open questions, and next actions.
• Create and maintain project records, meeting notes, troubleshooting guides, and other technical documentation.
• Escalate complex technical issues, project delays, and unresolved dependencies with clear and complete background information.

The ideal candidate has foundational IT or computer science knowledge, strong communication and organizational skills, and the ability to learn new integration technologies and business processes quickly., * Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field, or equivalent practical experience.

• Foundational knowledge of IT systems, software applications, system integration, and data exchange.
• Basic understanding of APIs, HTTP request/response concepts, XML, JSON, structured data, and relational databases.
• Basic SQL knowledge.
• Strong written and verbal communication skills in both English and Mandarin Chinese.
• Demonstrated project coordination skills, including documentation, task tracking, prioritization, stakeholder follow-up, and status reporting.
• Strong attention to detail, structured problem-solving skills, and the ability to manage multiple concurrent tasks and changing priorities.

Preferred Qualifications:

• Experience or internship in technical support, SaaS implementation, system integration, customer onboarding, or technical project coordination.
• Experience supporting technical implementation or onboarding activities through requirements gathering, testing, and completion.
• Experience using Postman, SQL tools, Jira, or similar tools.
• Basic coding or scripting knowledge in a language such as Python, Java, or JavaScript.
• Familiarity with PunchOut, cXML, EDI, procurement platforms, or other B2B system integrations.
• Experience working in a customer-facing and cross-functional environment.

Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions., GenScript Biotech Corporation (HK.1548) is an important technology and service provider in the world for life science R&D and manufacture. Built upon its solid DNA synthesis technology, GenScript Biotech comprises four major business units: a life-science services and products business unit, a biologics contract development and manufacturing organization (CDMO) business unit, an industrial synthetic products business unit, and an integrated global cell therapy company.

GenScript Biotech was founded in New Jersey, USA in 2002 and listed on the Hong Kong Stock Exchange in 2015. The company’s business operations span over 100 countries and regions worldwide with legal entities located in the U.S., China, Japan, Singapore, Netherlands, Ireland, the United Kingdom, Korea, Belgium and Spain. GenScript Biotech provides premium, convenient and reliable services and products for over 200,000 customers.

As of June 30, 2024, GenScript Biotech had more than 6,900 employees globally, and 103,600 peer-reviewed journal articles worldwide had cited GenScript Biotech’s services and products. In addition, GenScript Biotech owns a number of intellectual property rights, including over 300 patents, over 900 patent applications and great numbers of know-how secrets.

Driven by the corporate mission of “make people and nature healthier through biotechnology”, GenScript Biotech strives to become the most trustworthy biotech company in the world.