ServiceNow Platform Architect - Manager

Deloitte provides ServiceNow risk and security services in the following areas based on the client’s immediate and long-term needs. By coupling our business and cyber risk process functional experts on platform automation and integration with our security domain leaders across consulting services, Deloitte can provide a full spectrum of services including:

Advise - process and strategy roadmaps, implementation plans and business case development, quantitative return on investment, program and target operating model, data strategy & governance, risk & control framework, content definition & standardization, training and end user enablement

Implement - configuration and as needed, customized, solutions on ServiceNow Security Operations (Security Incident Response and Vulnerability Response) and Integrated Risk Management (IRM) applications utilizing accelerators via pre-built templates and proofs of concept

Operate - manage Cyber Security programs ranging from keeping the lights on for the client’s environment (e.g. upgrades, access help desk) to full-service use case development and dashboards

As a ServiceNow Manager - Platform Architect, you will serve as the technical architecture authority across multiple client engagements, designing end-to-end ServiceNow solutions that span the full spectrum of cyber and risk modules. This is a senior architecture role. You will own solution design from pre-sales through delivery, creating architecture blueprints, defining integration strategies, and making platform design decisions that shape how our clients operationalize their cyber and risk programs on ServiceNow. You will support multiple engagements simultaneously, provide architectural governance across the practice, and serve as a trusted technical advisor to both client executives and internal delivery teams. Some examples of what you will do include:

• Owning end-to-end solution architecture for ServiceNow cyber and risk implementations, from initial discovery through production deployment and transition to operations
• Designing and documenting comprehensive technical architecture including platform configuration strategy, data architecture, integration patterns, security models, and scalability considerations
• Leading pre-sales technical efforts including solution scoping, architecture presentations, technical due diligence, level-of-effort estimation, and proposal development
• Supporting multiple concurrent engagements as the architecture authority, providing design guidance, conducting architecture reviews, and resolving complex technical decisions
• Architecting cross-module solutions that span IRM, SecOps, ITOM, ITAM, and TPRM, ensuring cohesive data flows, shared services, and consistent governance across modules
• Designing complex integration architectures between ServiceNow and enterprise security ecosystems including SIEM/SOAR platforms, threat intelligence feeds, vulnerability scanners, identity providers, and cloud security tools
• Defining CMDB and Common Service Data Model (CSDM) architecture strategies that support service-aware security and risk operations
• Establishing and enforcing platform governance standards including development best practices, update set strategies, scoped application design, instance architecture, and environment management across client engagements
• Evaluating and recommending adoption strategies for emerging ServiceNow capabilities including Next Experience UI Framework, Now Assist, and GenAI features
• Presenting architecture strategies and design decisions to client executive stakeholders (CIO, CRO, CISO) and translating technical concepts into business-aligned language
• Mentoring and developing Senior Consultants and Consultants on architecture thinking, solution design patterns, and ServiceNow platform best practices
• Contributing to practice development including reusable architecture patterns, reference architectures, delivery accelerators, and technical point-of-view documents
• Collaborating with Deloitte practice leadership on capability building, go-to-market strategy, and technical differentiation in the ServiceNow security and risk market

The Team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client’s strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization’s cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Required:

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field
• 6+ years of experience delivering ServiceNow solutions in a client-facing consulting or professional services role
• 5+ years of experience serving as a solution architect or technical lead on ServiceNow implementation projects
• 5+ years of experience demonstrated experience architecting solutions across multiple ServiceNow security and risk modules:
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Integrated Risk Management (IRM)
• Security Operations (SecOps)
• Third-Party Risk Management (TPRM)
• 5+ years of experience designing and documenting end-to-end solution architectures including data models, integration patterns, security frameworks, and platform governance strategies
• 5+ years of designing complex integration architectures between ServiceNow and third-party enterprise systems using REST/SOAP APIs, IntegrationHub, MID Server, and orchestration
• Deep understanding of CMDB architecture and Common Service Data Model (CSDM) design principles and their application to service-aware security and risk operations
• 5+ years of experience leading pre-sales technical activities including solution scoping, architecture presentations, estimation, and proposal development
• 5+ years of demonstrated ability to support multiple concurrent engagements as an architecture authority, providing design governance and technical decision-making across delivery teams
• Strong executive communication skills with experience presenting technical strategies to C-level stakeholders (CIO, CRO, CISO)
• ServiceNow Certified Technical Architect (CTA)
• Two or more of the following ServiceNow Certified Implementation Specialist (CIS) certifications across the following modules:
• CIS-Risk and Compliance (CIS-RC)
• CIS-Security Incident Response (CIS-SIR)
• CIS-Vulnerability Response (CIS-VR)
• CIS-Third-Party Risk Management (CIS-TPRM)
• CIS-Hardware Asset Management (CIS-HAM)
• CIS-Software Asset Management (CIS-SAM)
• CIS-Service Mapping (CIS-SM)
• CIS-Discovery (CIS-DISCO)
• CIS-Event Management (CIS-EM)
• Previous Consulting or Big 4 experience
• Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred:

• ServiceNow Certified Master Architect (CMA)
• Experience with ServiceNow Business Continuity Management (BCM) and/or Privacy Management modules
• Experience with RSA Archer or other GRC platforms, particularly leading platform migration or coexistence architecture strategies with ServiceNow
• Experience building integration architectures with enterprise security tools such as Splunk, CrowdStrike, Palo Alto, Microsoft Sentinel, or threat intelligence feeds (STIX/TAXII)
• Experience with ServiceNow Performance Analytics, Predictive Intelligence, Now Assist, or GenAI capabilities
• Experience developing reusable reference architectures, delivery accelerators, or technical frameworks for a consulting practice
• Knowledge of regulatory frameworks and standards such as NIST CSF, ISO 27001, SOX, GDPR, or HIPAA and their implications on platform architecture decisions
• Certifications such as CISSP, CISM, CISA, CRISC, or TOGAF
• MS Degree in Computer Science, Cyber Security, Information Security, Engineering, or related field

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200 - $265,600.

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success., At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, “Deloitte” means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.