Principal Product Manager, CRM & Sales Systems

Experteer Overview In this role you will own the vision, strategy and multi-year roadmap for Zendesk’s CRM and sales systems, aligning investments with global revenue goals. You’ll partner in a leadership triad to translate business needs into a world-class, AI-enabled CRM experience that boosts sales efficiency. You will redefine how sales workflows operate, introducing intelligent automation to reduce friction and drive measurable impact. You will work cross-functionally with sales, enablement, marketing, and engineering to deliver high-value features while managing technical debt and performance. This is a high-impact role for shaping how our revenue teams operate at scale and with AI-driven insights. Compensation / Benefits * Define and own the CRM & sales systems vision and multi-year roadmap, aligning with global revenue goals * Champion an AI-first approach by integrating AI capabilities into the CRM to boost productivity and insights * Redefine sales workflows with adaptive processes and intelligent automation * Lead a triad with CRM Architect and CRM Platform Tech Lead to translate requirements into deliverables * Act as primary liaison between engineering teams and global business stakeholders (Sales Leadership, Revenue Ops, Enablement, Marketing) * Ruthlessly prioritize the product backlog, balancing strategic features with technical debt and performance * Define and track success metrics for adoption, satisfaction, and business impact (e.g., time-to-quote, data hygiene, AI adoption) Tasks * 8+ years in Product Management * 3+ years in internal GTM systems, CRM platforms, or Sales Operations at Principal or Senior level * AI-first mindset with ability to explore how emerging tech creates new ways of working for revenue orgs * Deep domain expertise in B2B sales, pipeline management, forecasting, and Lead-to-Cash lifecycle * Strong understanding of Salesforce and modern AI integrations for meaningful architectural discussions * Proven collaboration in a Product/Architecture/Engineering triad model * User-centric mindset focusing on reducing admin burden for sales and ops teams Key requirements * competitive salary * comprehensive benefits package * hybrid work model * remote-friendly options * bonus eligibility * career growth opportunities

Benefits and intelligent automation * Lead a triad with CRM Architect and CRM Platform Tech Lead to translate requirements into deliverables * Act as primary liaison between engineering teams and global business stakeholders (Sales Leadership, Revenue Ops, Enablement, Marketing) * Ruthlessly prioritize the product backlog, balancing strategic features with technical debt and performance * Define and track success metrics for adoption, satisfaction, and business impact (e.g., time-to-quote, data hygiene, AI adoption) Tasks * 8+ years in Product Management * 3+ years in internal GTM systems, CRM platforms, or Sales Operations at Principal or Senior level * AI-first mindset with ability to explore how emerging tech creates new ways of working for revenue orgs * Deep domain expertise in B2B sales, pipeline management, forecasting, and Lead-to-Cash lifecycle * Strong understanding of Salesforce and modern AI integrations for meaningful architectural discussions * Proven collaboration in a aaa

aaaaaaaaaaaaaaaaaaaaaaaaaaaa_ triad model * User-centric mindset focusing on reducing admin burden for sales and ops teams Key requirements * competitive salary * comprehensive benefits package * hybrid work model * remote-friendly options * bonus eligibility * career growth opportunities