World Congress 2026 Europe • Jul 10, 2026 • Session details

Building the Next Generation of Software

Facing obsolescence by ChatGPT, Intercom pivoted 90% of its workforce to AI. Discover how this radical gamble spurred a $3.6B acquisition and tripled their engineering velocity.

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#1 about 4 min

Adapting enterprise software strategy for the AI era

Recognizing existential market threats demands an aggressive business pivot over iterative feature updates.

#2 about 5 min

Redefining digital product boundaries through AI workflow convergence

The transition to generative task automation dissolves traditional limits of distinct SaaS solutions.

#3 about 5 min

Shifting from graphical interfaces to dynamic generative interaction models

Intent-driven automated actions replace static navigation menus and specific functional screens.

#4 about 6 min

Resolving compound reliability challenges in AI product development

Continuous empirical evaluation and sophisticated post-training frameworks replace traditional deterministic software methodologies.

#5 about 6 min

Accelerating engineering productivity and design autonomy with generative code

Equipping product teams with advanced code generation dramatically decreases backlog processing times.

#6 about 2 min

Recognizing shipping speed as the primary competitive industry moat

Rapid deployment overtakes unique interfaces and proprietary functionality as the foremost market advantage.

#7 about 5 min

Balancing predictive intent processing with deterministic system execution

Achieving structural confidence relies on post-trained smaller models rather than frontier general intelligence architectures.

Matching moments

5:14 min

Intercom's strategic pivot to an AI-first software company

Brian Scanlan

Brian Scanlan · WWC Europe 2026

4:08 min

Transitioning software engineering teams to AI-native development workflows

Florian Deter

Florian Deter +4 · WWC Europe 2026

1:47 min

The growing necessity of orchestrating AI in software teams

Vera Slavnić

Vera Slavnić · Europe 2026 Virtual

3:47 min

Redesigning cross-functional teams for AI-driven software development

Avani Prabhakar

Avani Prabhakar +3 · WWC Europe 2026

3:01 min

Adapting team structures and agile workflows for agentic tools

Clemens Wasner

Clemens Wasner +4 · WWC Europe 2026

1:55 min

Shifting developer workloads and realistic AI productivity gains

Chris Heilmann +2 · LIVE

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