World Congress 2026 North America
September 24, 2026 · 16:50–17:20
Mainstage
Building AI Products vs. Building With AI
Aparna Dhinakaran, Rukmini Reddy, Tamar Bercovici
Facing obsolescence by ChatGPT, Intercom pivoted 90% of its workforce to AI. Discover how this radical gamble spurred a $3.6B acquisition and tripled their engineering velocity.
Jobs that call for the skills explored in this talk.