TELECOMMUTE L2 Operations Support Engineer (Cloud & DevOps)

The L2 Operations Support Engineer is responsible for ensuring the stability, availability, and performance of cloud-native production applications. This role partners with Development, Infrastructure, and DevOps teams to support production operations, application deployments, platform services, and operational automation while driving continuous improvement.

Production Operations & Incident Response

• Provide Level 2 support for production applications and platforms.
• Monitor system health, troubleshoot incidents, restore service, and perform root cause analysis.
• Participate in on-call support and production change activities.

Platform Support (Kubernetes & Kafka)

• Support Kubernetes environments, including deployments, scaling, configuration, and troubleshooting.
• Monitor and support Kafka clusters, topics, brokers, and consumer groups to ensure reliable messaging.

Application Deployment & Release Management

• Support CI/CD pipelines and production deployments.
• Execute release validation, environment promotion, and rollback activities.

DevOps Toolchain & Automation

• Support DevOps tools including Git, Jenkins, Azure DevOps, GitHub Actions, GitLab CI/CD, or ArgoCD.
• Develop and maintain Infrastructure as Code using Terraform, Ansible, or similar tools.
• Automate operational tasks using Python, Bash, or PowerShell.

Operational Excellence

• Create and maintain runbooks, knowledge articles, and operational procedures.
• Partner with Development, Infrastructure, and SRE teams to improve reliability, performance, and operational efficiency.
• Support monitoring and observability using tools such as Splunk, Grafana, Prometheus, Datadog, or Dynatrace.

• 4+ years supporting enterprise production environments.
• Experience with Kubernetes, Docker, and a public cloud platform (AWS, Azure, or Google Cloud Platform).
• Experience supporting Kafka or similar messaging platforms.
• Hands-on experience with CI/CD pipelines and Infrastructure as Code.
• Strong Linux administration, scripting, troubleshooting, and communication skills.

Preferred Qualifications

• Cloud, Kubernetes (CKA), Terraform, or ITIL certifications.
• Experience working in Agile, DevOps, or DevSecOps environments.

Success Measures

• Maintain high production availability and SLA compliance.
• Reduce incident resolution times through effective troubleshooting and automation.
• Deliver reliable deployments with minimal production impact.
• Continuously improve operational processes, documentation, and platform stability.