Network Voice Engineer Location West Creek-Richmond Corp (0999)

We are seeking a Network Voice Engineer to join our growing IT team. In this role, you will be responsible for designing, implementing, maintaining, and troubleshooting enterprise voice and unified communications systems. This role focuses on VoIP infrastructure, call control platforms, gateways, SBCs, and integration with the data network to ensure high availability, call quality, and security.

If you’re a problem-solver who thrives in a fast-paced environment and enjoys working with cutting-edge collaboration technologies, we’d love to hear from you.

Position Responsibilities:

• Design, deploy, and support VoIP and Unified Communications solutions (on-prem, cloud, or hybrid)
• Manage and maintain call control platforms (e.g., Cisco CUCM, Cisco Webex Calling, Microsoft Teams Voice)
• Configure and support voice gateways, SBCs, SIP trunks, and PSTN connectivity
• Monitor voice quality and performance (latency, jitter, packet loss, MOS)
• Troubleshoot complex voice and network issues across LAN/WAN/Wi-Fi
• Implement QoS, VLANs, and network policies to ensure voice traffic prioritization
• Integrate voice systems with network infrastructure (routers, switches, firewalls)
• Perform upgrades, patches, and migrations with minimal downtime
• Ensure high availability, redundancy, and disaster recovery for voice services
• Maintain documentation, diagrams, and operational procedures
• Collaborate with network, security, and application teams
• Provide Tier 2/3 support and on-call escalation as needed

• Bachelor’s degree in information technology, Engineering, or related field (or equivalent experience)
• 3 - 5 years of experience
• Strong experience with VoIP and IP telephony
• Hands-on knowledge of SIP, RTP, SRTP, H.323 (preferred), codecs (G.711, G.729, Opus)
• Experience with Cisco Voice (CUCM, Unity, UCCX) or equivalent platforms
• Solid understanding of networking fundamentals (TCP/IP, routing, switching)
• Experience implementing QoS for voice traffic
• Familiarity with firewalls, NAT, VPNs, and voice security best practices
• Ability to troubleshoot using packet captures (Wireshark) and voice tools
• Strong documentation and communication skills
• On-call rotation may be required
• Fast-paced enterprise or service provider environment, * 5 - 7 years of experience
• Voice or networking certifications (CCNA/ CCNP Collaboration, Microsoft Teams Voice)
• Experience with cloud voice solutions (Webex Calling, Teams Phone, Zoom Phone)
• Knowledge of contact center technologies
• Experience with E911, call recording, and compliance requirements
• Scripting or automation experience (Python, PowerShell)

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect, 70,000-100,000 + 15% Bonus Opportunity

Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S.