AI Model Governance & Monitoring Lead

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As the AI Model Governance & Monitoring Lead, you will lead the development and implementation of governance practices that enable the responsible, compliant, and effective use of artificial intelligence across the association. You will establish and mature AI governance frameworks, risk management practices, monitoring processes, and controls that address the evolving regulatory and risk landscape surrounding AI and machine learning. You will monitor and interpret emerging AI regulations, legislation, regulatory guidance, and industry standards, including state-level AI laws, and other requirements impacting the use and deployment of AI.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Charlotte, NC. Relocation assistance is not available for this position.

What you’ll do:

• Assist IMA Director in ensuring that information management practices are integrated into appropriate business and technology processes in support of the Information Governance policy.
• Identify and influence opportunities for process improvements across all IMA responsibilities and processes across data spokes.
• Lead discussions with cross-functional teams on complex problems. Align best practices and tools based on business needs and driving the efficiency and effectiveness of the program.
• Influence or assist with prioritization of work based on criticality and risk.
• Influence others across business areas and levels to implement and enhance information solutions.
• Be responsible for the maintenance and validity of Information Asset Inventories.
• Champion and support delivery of information in accordance with Information Governance standards and data management practices.
• Lead the integration of Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies or complex situations.
• Lead Data Lineage collection and stitching to ensure complete end to end data flow of critical data.
• Lead the identification of and resolution of complex data quality concerns or issues.
• Assist Steward in the design of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations.
• Development of process enhancements to mitigate data quality risks including data quality plan development and overseeing the implementation of data quality controls.
• Define and oversee high risk data quality corrective action plans.
• Oversee compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
• Lead the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement.
• Influence others to implement and improve data quality practices.
• Develop Master and Reference Data processes to align with Enterprise Policies and Standards.
• Ensure quality and maintenance of master and reference data.
• Oversee compliance assessment process by identifying and escalating items that may be a risk to the corporation.
• Partner with IT and other Information Management resources to define and implement complex Access Management strategies in alignment with Information Governance policies.
• Lead Privacy initiatives through classification and analysis of sensitive data.
• Ensure compliance and remediation of sensitive data to ensure proper mitigation of inherent risk.
• Identify and influence opportunities for process improvements across all IMA and/or Stewardship responsibilities and processes across data spokes.
• Assist the Steward or if the Steward, design of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Bachelor’s degree in a business or science field; OR 4 years of relevant education and/or experience; and
• 8+ years of experience in in an information management practice, business application function, or data delivery; OR If advanced degree in a Business or Science discipline, 6+ years of experience in data and analytics, technical, or business relevant function.
• Demonstrated expertise to develop and implement of Strategies or Processes related to Information Management in complex situations.
• Experience in AI governance, model risk management, data governance, and compliance.
• Demonstrated understanding of the AI regulatory and legislative landscape, including emerging federal and state-level AI laws, regulations, and regulatory guidance.
• Knowledge of the NIST AI Risk Management Framework (AI RMF) and its application to AI governance and risk management.
• Understanding of the data privacy implications associated with AI, including requirements and considerations related to GLBA, CCPA/CPRA, GDPR, and other applicable privacy regulations.
• Proven experience leading projects or programs in which you applied data management practices and tools to address data management risks and concerns during data lifecycle.
• Experience leading project teams or support teams to define, redefine, or continue management of data.
• Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical details.
• Demonstrated information management expertise including experience coaching and mentoring others on information management practices.

What sets you apart:

• Certified AI Governance Professional (AIGP), Information Management Professional (CIMP), Information Governance Professional (IGP), Certified Information Professional or equivalent industry certification.
• Financial services, insurance, banking, or other highly regulated industry experience.
• CDMP (Certified Data Management Professional) certification preferred.
• US military experience through military service or a military spouse/domestic partner.

Driving innovative ideas. It’s what you’re made of. When you’re part of our data management team, you can use your talents for synthesizing data models to make strategic recommendations. We’re a company that prioritizes its people, inclusive culture, and work-life balance, so you can be your authentic self while continuing your career journey. Enjoy great pay and benefits while tackling the challenges to support those we serve.

• Full Time
• No Travel
• 34 Days PTO (including 2 volunteer days)
• Up to 8% 401(k) Match *

Success Profile

What makes a successful AI Model Governance & Monitoring Lead at USAA? Review the top traits we’re looking for and see if you’re the right fit

• Collaborative
• Analytical
• Technologically savvy
• Focused
• Problem-solver
• Strategic

Career Path

• • Intermediate
• • Mid-level
• • Senior
• • Manager
• • Director
• • Executive Leadership, Compensation range: The salary range for this position is: $164,780 - $314,960.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.