Cloud Service Support Administrator/Analyst

NexGen Data Systems is seeking a Cloud Service Support Administrator/Analyst. The Cloud Service Support Administrator/Analyst shall perform tasks associated with the administration of Microsoft 365 Software as a Service (SaaS) offerings, to include AZURE Virtual Desktop, Intune, Exchange Online, OneDrive, Teams, and SharePoint. Additionally, the contractor will perform administrative functions associated with Azure Information Protection/data labeling and control.

Roles & Responsibilities:

• Perform administrative tasks associated with the management of Microsoft 365 SaaS offerings
• Manage Azure identities and governance
• Implement and manage storage
• Deploy and manage Azure compute resources
• Configure and manage virtual networking
• Monitor and back up Azure resources
• Configure and manage virtual networking
• Oversee the hierarchal management of SharePoint sites hosted in Flank Speed
• Manage tenant-wide configuration settings for Microsoft SaaS offerings
• Provide support for Teams Live Events as requested (e.g., conferencing/telephony support)
• Monitor Microsoft 365 Admin Center for service-related incidents, outages, and feature releases
• Manage Azure Information Protection data labels and controls
• Participate in various ITSM roles and activities (as required) including but not limited to; change management, incident management and problem management
• Monitor, analyze and respond to alerts from M365 SaaS cloud operational and security tools and services
• Perform M365 SaaS cloud service operations, analyze operational performance and trends, and support applications and systems on premise, and in cloud, inclusive of network, server, and endpoints
• Deploy and manage virtual machines in Azure to support a large user base
• Provide technical support to the Enterprise Flank Speed Tier 2 service desk for troubleshooting issues as required
• Manage Windows image to include group policy and end user software
• Oversee the hierarchal management of SharePoint sites hosted in Flank Speed
• Manage tenant-wide configuration settings for Microsoft SaaS offerings

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Active Department of Defense Top Secret security clearance required.
• DoD Approved 8570 / 8140 OS and Cybersecurity certifications required.
• IAT Level II: CompTIA Security+, or CySA+, or SSCP
• 3+ years IT experience Azure Cloud Administrator in an enterprise level cloud computing environment
• Azure Fundamentals Certification
• Microsoft 365 Fundamentals Certification
• Comprehensive understanding of cloud computing and networking
• Azure Firewall Knowledge
• Experience with Microsoft Office suite and PowerShell
• Experienced in the administration of Microsoft SharePoint
• Knowledge of Purview
• Basic experience with Power Platform
• Experience with Microsoft Cloud Security and Data Governance Tools
• Superior organizational skills
• Capable of managing multiple projects
• Great communication skills (oral and written)
• Strong attention to detail
• Working knowledge of the Information Technology Infrastructure Library (ITIL) Framework

• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
• Company provides short and long term disability plans.
• 401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
• Comprehensive training and development program.
• 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.