Associate Director, Application Support Specialist

Provide application support to all trading and non-trading systems and processes. Ensure the guaranteed availability of applications for the firm and assist in problem management and resolution. Assist in the testing of changes to applications and the operating environment. Create a knowledge base for customer support and other documentation. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Major Responsibilities/Activities:

• Deliver support to all business users, investigating and resolving application errors, data discrepancies
• Partner directly with customer support through user requests and queries, which may include ad-hoc data reports and analysis
• Assist with process testing, data migration, system integration and deployment to the end user
• Document processes, issues/bugs and resolution
• Maintain and track production related bugs and communicate status to business users, management and team
• Provide overnight/weekend testing support for the applications/systems, as the need arises
• Create solutions and automate jobs/processes, write scripts and stored procedures

• 7-10 years’ experience in application support and development within the financial industry
• 7-10 years’ experience with MS SQL Server (Stored procedures, views, scripts) and SSRS
• Strong knowledge of web services and internet technologies and proficiency with SDLC processes, FTP/SFTP, HTML, XML, MS Access, and other scripting languages with an emphasis on PowerShell
• Experience working with enterprise job scheduling tool/application, such as JAMS, is a plus
• Possess familiarity with order management system functionality (CRD OMS) such as trading blotters, portfolio manager analytical tools, compliance module reporting, order history and FIX connectivity is a plus
• Bachelor’s degree
• Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
• Agrees to comply with the firm’s hybrid work policy (“work from home policy,” as aligned with the Company’s employee handbook), which currently requires reporting to the Company’s New York City office four (4) days per week, with one (1) remote workday permitted.

Note: This job description reflects management’’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.

Skills: Bug Tracking/Defect Management, Customer Support/Service, Data Analysis, Data Migration, Data Processing, Desktop Administration, Diversity, FTP (File Transfer Protocol), Finance, HTML (HyperText Markup Language), Internet Technology, Investment Management, Knowledge Base, Microsoft Access Database, Microsoft SQL Server, Order Management, Portfolio Analysis, Problem Solving Skills, Production Control, SQL Server Reporting Services (SSRS), Scripting (Scripting Languages), Secure/SSH File Transfer Protocol (SFTP), Software Administration, Software Development, Software Development Lifecycle (SDLC), Stored Procedures, Support Documentation, System Integration (SI), Test Data, Trading Systems, Web Services, Windows PowerShell, XML (EXtensible Markup Language)