IT Support Manager

Experteer Overview In this role you will lead IT operations for Xpansiv’s London office as part of a global IT team. You will manage deskside and remote support, systems administration, and telephony/conferencing services to keep trading and office enablement running smoothly. You’ll work with InfoSec to maintain security posture and contribute to project work like deployments and migrations. This position offers cross-site collaboration, occasional reimbursed travel, and opportunities to shape IT services in a fast-paced, entrepreneurial environment. Pay / Benefits * Deskside and remote end-user support (voice, video, remote assist) * Systems administration and provisioning of workstations * Voice, video, and teleconferencing support and room setups * On/offboarding of users and asset/license audits * Coordinate with third-party software vendors * Proactive information security tasks in collaboration with the InfoSec team * Project work: workstation provisioning, configurations, policies, migrations * Troubleshoot PCs, laptops, and telephony hardware (desk and trading phones) * Maintain and audit Office 365 services and related tools (Exchange, Defender, SharePoint, Teams) * Network-related tasks for meeting rooms and backup/contingency sites * Remote troubleshooting across geographies and time zones * Understand and support enterprise authentication (SSO, MFA, Conditional Access) and device management (Entra, Intune) Tasks * 5+ years IT support experience * Strong troubleshooting and remote support capability * Experience with authentication, SSO, MFA, Conditional Access * Managing TCP/IP networks, Active Directory, Entra and Intune * PCs, laptops, and telephony hardware installation and troubleshooting * Experience with Windows and macOS diagnostics * Microsoft 365 administration (Exchange, Defender, SharePoint, Teams) * End-user software/hardware incident resolution including mobile tech * Familiarity with Azure; knowledge of Refinitiv, Bloomberg, CrowdStrike, Cloud 9 is desirable * Willingness to travel occasionally and work under pressure * Excellent written and verbal communication skills * Proactive, independent, entrepreneurial mindset Key requirements * reimbursed travel to other sites * diversity and inclusive culture * opportunity to work in a fast-paced, entrepreneurial environment

position migrations * Troubleshoot PCs, laptops, and telephony hardware (desk and trading phones) * Maintain and audit Office 365 services and related tools (Exchange, Defender, SharePoint, Teams) * Network-related tasks for meeting rooms and backup/contingency sites * Remote troubleshooting across geographies and time zones * Understand and support enterprise authentication (SSO, MFA, Conditional Access) and device management (Entra, Intune) Tasks * 5+ years IT support experience * Strong troubleshooting and remote support capability * Experience with authentication, SSO, MFA, Conditional Access * Managing TCP/IP networks, Active Directory, Entra and Intune * PCs, laptops, and telephony hardware installation and troubleshooting * Experience with Windows and macOS diagnostics * Microsoft 365 administration (Exchange, Defender, SharePoint, Teams) * End-user software/hardware incident resolution including mobile tech * Familiarity with Azure; knowledge of Refinitiv, Bloomberg, aaaaaaaaaa as Cloud 9 is desirable * Willingness to travel occasionally and work under pressure * Excellent written and verbal communication skills * Proactive, independent, entrepreneurial mindset Key requirements * reimbursed travel to other sites * diversity and inclusive culture * opportunity to work in a fast-paced, entrepreneurial environment