IT Support Engineer

We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments.

This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution.

Core Responsibilities:

General IT Support:

• Provide technical support to end-users, assisting with issues related to cloud services, device management, and authentication.
• Maintain up-to-date knowledge of best practices in computing, device management, and security.
• Collaborate with other IT teams to implement new technologies and solutions.
• Assist in the documentation of procedures, policies, and troubleshooting steps for common issues.

Microsoft Azure:

• Administer and maintain Microsoft Azure environments, including users, mailboxes,storage, networking, and Active Directory services.
• Monitor and troubleshoot issues related to Azure resources and services.
• Assist in information gathering and troubleshooting of security based protocols related to Azure user logins.

Intune:

• Configure, manage, and monitor Intune for device and application management.
• Troubleshoot and resolve issues related to device enrollment, configuration, and compliance in Intune.
• Manage software distribution, updates, and application configurations across both Windows and Mac devices using Intune.

Jamf:

• Administer and support Jamf Pro for macOS device management, ensuring all Apple devices are properly enrolled, configured, and compliant with organisational policies.

Okta:

• Manage and support Okta for identity and access management, including user provisioning, deprovisioning, and lifecycle management.
• Monitor and troubleshoot user authentication issues and ensure seamless access for employees.
• Continuous Improvement: Understand the needs of the business

Do you have experience in macOS?, * Previous experience in a level one IT support role

• Administer, maintain, and support Microsoft Office productivity suite

• Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration

• Remote access and VPN Configuration and Administration

• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms

• Enterprise Level AV Administration and Support

• Set up and support mobile devices and desktop telecommunications

• Strategic Thinking: Ability to identify and escalate trends for attention.

• Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.

• Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.

Permanent, Shift Work: 40 hours per week

IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.