Systems Engineer limited to 1 year

As an Systems Engineer (d/f/m), you will make an impact by ensuring the smooth operation, maintenance, and troubleshooting of manufacturing, lab, and data center IT systems at our client’s Norderstedt site. You will be a valued member of the onsite support team and work collaboratively with network, server, and infrastructure specialists, as well as OEM partners, to ensure continuous business operations in a regulated environment., * Provide end-to-end support for manufacturing, lab, and data center IT systems and devices.

• Deliver advanced troubleshooting for AV technologies (projectors, microphones, speakers, amplifiers, cameras, displays).
• Identify root causes of incidents across IT devices, mobility solutions, and end-user technologies.
• Perform onsite Smart Hands & Feet support, including commissioning/decommissioning and rack & stack activities.
• Coordinate with network and server teams on high-priority issues and escalations.
• Execute power shutdown maintenance procedures for data center components (network equipment, servers).
• Manage full IT asset lifecycle (collection, storage, labeling, imaging, allocation, recovery, hygiene validation, disposal).
• Provide physical access coordination for vendors (IDF/MDF/MMR, communication rooms, data center).
• Maintain continuity of print services, including coordination with vendors and monitoring printer usage.
• Ensure operational network connectivity (LAN), Wi-Fi, printers, voice systems, Tandberg video systems.
• Support cable patching coordination and execution.
• Install, configure, and maintain hardware and software components for end-user readiness.
• Adhere to GMP/GxP regulations and support operations in clean room/manufacturing environments.
• Apply strong quality focus and attention to detail in all work tasks.

• Fluent German language skills at C1-C2 CEFR level (mandatory).
• Solid experience supporting manufacturing, lab, or distribution center IT environments.
• Strong hands-on experience with scanners, rugged tablets, Zebra printers, production PCs, and specialized test equipment.
• Advanced troubleshooting expertise for IT and mobility devices.
• Advanced AV troubleshooting (projectors, microphones, speakers, amplifiers, cameras, displays).
• Experience executing power shutdown maintenance for data center environments.
• Strong communication skills for coordinating with network, server teams, and OEM vendors.
• Knowledge and practical experience working under GMP/GxP regulatory requirements.
• Ability to work in clean room and manufacturing environments.
• Experience with rack & stack activities for routers, switches, firewalls, WAPs.
• Practical experience with IT asset lifecycle processes.
• Advanced Microsoft knowledge (server-related support is a plus).
• High attention to detail and strong quality mindset., * Deep experience in regulated manufacturing environments (pharma, medical devices, etc.).
• Strong stakeholder management in high-priority escalation scenarios.
• Broad hardware certification(s) or vendor-specific credentials.
• Ability to independently drive root-cause analysis and remediation plans.

Cognizant Technology Solutions GmbH