Tier 1 Help Desk / Onsite

This is a Contract-to-Hire Support Technician opportunity located onsite in Grand Prairie, TX with a nationally recognized installation services organization supporting major retailers and manufacturing companies across the U.S. The role focuses on Tier 1 and Tier 2 technical support across Windows, Mac, Active Directory, Office 365, hardware, and mobile environments. This is an onsite, contract-to-hire position offering long-term stability and growth potential within a fast-paced operational environment.

The #1 thing that makes this opportunity stand out is the hands-on exposure across multiple technologies in a high-volume support setting. This team is looking for someone who is dependable, customer-focused, and eager to grow their IT skillset. It’s a strong foot-in-the-door role for someone who wants real-world infrastructure experience, mentorship from senior IT professionals, and the opportunity to convert into a long-term position. If you’re looking for stability, skill development, and a team-oriented environment where you can build your foundation in IT, this is it., * High School Diploma or equivalent preferred

• Customer service experience in a call center or high-volume environment

• Help desk or technical support experience

• Experience troubleshooting Office 365 applications

• Ability to install and troubleshoot software and hardware

• Experience supporting Windows and Mac operating systems

• Working knowledge of Microsoft Office products

Desired Skills & Experience

• Microsoft O365 or Azure certifications

• Strong written and verbal communication skills

• Experience with mobile application support

• Ability to work effectively in a team environment

What You Will Be Doing

Tech Breakdown

• 35% Windows & Mac OS Support

• 25% Office 365 & Microsoft Applications

• 20% Hardware & Software Troubleshooting

• 10% Active Directory

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.