Global Surveillance Specialist

• Operations support; routing of call information to the appropriate units for handling.

• Ensure timely and effective response to incidents, alarms, notifications, calls and other activities. related to the Security Operations Center and its role as a central alarm monitoring station.

• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems.

• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures.

• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)

• Other duties as assigned.

BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

• Must possess a high school diploma or equivalent

• Must be able to pass any State-required training or other qualifications for licensing

• Pre offer, must successfully complete a Pre-test Assessment that demonstrates the following:

• Ability to multi-task

• Advanced decision making

• Active listening

• Effective communications skills

• Call management/etiquette

• Sentence clarity/spelling

• Quickly Access Situations (5Ws)

• Verbal/reading comprehension

• Problem solving

• Memory recall

• Interpersonal skills

• Attention to detail

Type and Length of Specific Experience Required:

• Demonstrated analytic and critical thinking skills and ability to prepare reports

• Ability to use logic and reasoning to reach conclusions and approaches to problem solving

• Demonstrated level of competency with advance computer systems

• Proficient computer skills including Microsoft Office applications

• Ability to communicate effectively with IT and Security Systems professionals

• Demonstrated ability to operate radio, telephone equipment and/or console monitors

• Ability to adapt in a dynamic work environment while possibly working under pressure

Knowledge and Skills Required:

• Effective oral and written communication

• Planning and organizing

• Proficiency with Microsoft Office Applications

• Problem solving

• Active listening

• Assess and evaluate situations effectively

• Synthesize facts, concepts, principles

• Identify critical issues quickly and accurately

• Compile, sort, and interpret data

• Research, investigate, compile information

• Mediate conflict with tact, diplomacy

• Write informatively, clearly and accurately

• Advanced Creativity

• Multi-tasking

• Setting and achieving goals

• Logical/linear thinking

• Attention to detail

• Choosing from/among alternatives

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

• Associate degree or higher in Criminal Justice, Communications or related field

• Professional training and/or education in one or more of the following:

o Customer service

o Dispatch operations

o Security and/or emergency services

• Documented experience and competency in the following Security Software Systems:

o Access Control/ID systems (ProWatch a plus)

o Alarm Receiving Automation software (Onyx Works a plus)

o Incident Management and computer assisted dispatch software.

o CCTV/Video Management systems (MaxPro a plus)

o Mass Notification systems (Everbridge a plus)

• Experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch

• Operation, Technical Security Control Room, or similar environment

• Ability to learn through classroom and on the job training.

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

• Environment: Office; minimal to no exposure to extreme temperatures is expected

• Major activity: Working on PC and using telephone/radio while sitting

• **Set schedule: Thursday - Monday

  2:00pm - 10:00pm**

• Competitive hourly wage (DailyPay is available for GardaWorld employees!)

• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today - this could be more than a job! 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit - someone who wants to be a GardaWorld Ambassador - a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.