Information Systems Specialists I

Under general supervision of the Information Technology Supervisor, the job of Information Systems Specialists I is to provide professional technical support to department and school site users as well as parents and students to support the educational process.

Duties include helpdesk call and ticketing systems, advanced diagnostic support on computer and network hardware, equipment configuration and install, as well as troubleshooting advanced or common connectivity, hardware, and software issues.

The incumbents in this classification provide the school community with user support for technology hardware and software, which directly supports student learning and achievement.

The following alphabetical list of functions, duties, and tasks is typical for this classification.

Incumbents may not perform all of the listed duties and/or may be required to perform other closely related or department-specific functions, duties, and tasks from those set forth below to address business needs and changing business practices.

• Collaborates with a variety of internal and external parties (e.g., District personnel, vendors, etc.) for the purpose of implementing and/or maintaining services.
• Comments and provides information on assigned tickets to adequately inform users of status or escalates the issue to the next level.
• Delivers, sets up, connects, configures, and maintains computers, printers, and peripherals (e.g., interactive boards, projectors, printers) at various district locations.
• Installs, upgrades, and performs maintenance on computers, tablets, peripherals, and other District technology systems.
• Maintains an accurate inventory of electronic devices throughout the District.
• Maintains and deploys sets of computers or tablets for classroom use individually, in-charging carts/cabinets, or in a static lab configuration.
• Manages assigned tickets, projects, and support requests in an efficient and timely manner to meet department target objectives on response and resolution times.
• Participates in meetings (e.g., school site, departmental) for the purpose of providing and/or gathering information.
• Prepares a variety of materials (e.g., training documents, video tutorials, procedures for new and existing software) for communicating information to other parties.

• Prepares basic documentation for various technical support issues or instructional use. Develop and maintain documentation supporting assigned and related areas of responsibility.

• Responsible for reviewing the District help desk inquiries (e.g., students, teachers, District personnel) and project management systems to facilitate timely completion of all requests and assigned tasks.
• Runs queries against a variety of data (e.g., student data, personnel data) for providing requested information and/or evaluating the accuracy of the data.
• Tests application software for ensuring that product matches defined requirements and expected functionality.
• Trains teachers, administrators, students, etc. for ensuring their ability to use new and/or existing electronic equipment, operating systems, and application software.
• Troubleshoots cloud-based software or platforms (e.g., productivity suites, digital curriculum, data platforms) for the purpose of identifying and resolving operational issues and restoring services.
• Troubleshoots malfunctions of hardware and software for the purpose of identifying and resolving operational issues and restoring services.
• Updates databases (e.g., student information) for ensuring data is correct and current.
• Works and collaborates across teams to develop, promote, and support technology solutions for users.
• Works with all customer service support systems, including call and ticketing systems, to provide professional technical support and customer service for users with account, connectivity, hardware, software, or other technically related user issues.
• Performs other related duties as assigned for ensuring the efficient and effective functioning of the work unit and the District, including various mandatory District trainings., * Reason at the level of algebra and/or geometry
• Perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions
• Adhering to safety practices.
• Learn and support District organization, operations, policies, objectives, and goals
• Operating computer equipment and related peripherals
• Follow and adhere to plans and timelines of various projects planned by the department
• Installing and maintaining electronic equipment
• Schedule activities and/or meetings
• Gather and/or collate data; and consider a number of factors when using equipment
• Flexibility is required to work with others in a wide variety of circumstances
• Work with data utilizing defined and similar processes
• Operate equipment using a variety of standardized methods
• Work with a diversity of individuals and/or groups; work with similar types of data
• Utilize a variety of types of job- related equipment
• Problem solving with data may require independent interpretation
• Read, understand, and apply information from technical manuals or documentation
• Clearly and concisely document in writing the steps used to troubleshoot and solve hardware or software-related issues
• Follow both oral and written directions effectively
• Communicates with users and outside contacts in a professional manner using patience, courtesy, and empathy to provide customer satisfaction
• Communicate technical information to non-technical users
• Problem-solve with data, which requires independent interpretation of guidelines and problem-solve with the specific ability to perform the functions of the job
• Problem-solve with equipment is moderate to significant
• Setting priorities; meeting deadlines and schedules; and working with frequent interruptions
• Apply integrity and trust in all situations
• Display at all times a customer-service orientation during interaction with users and in responding to requests for help
• Work with, and learn from, team and project mentors
• Present a positive image of Madera Unified School District

• English language, grammar, spelling, and punctuation
• Oral and written communication skills
• Interpersonal skills using tact, patience, and courtesy
• Write documents following prescribed formats, and/or present information to others
• Solve practical problems
• Standard operating procedures for personal computers and related peripheral equipment
• Intermediate technical knowledge of computer hardware/software and the electronic components attached or found within including the corresponding terminology, High School diploma or equivalent., A combination of education and experience equivalent to two (2) years of full-time experience in computer hardware/software user support environment and/or IT helpdesk work.

LICENSE(S) REQUIRED:

• Valid, current California Driver’s License to drive personal vehicle to various sites in the District to provide technology user support services., 2. Proof of High School Diploma or Equivalency (only copies of official transcripts or a copy of the diploma are acceptable)

• After offer of employment, obtain:
• Criminal Justice and FBI Fingerprint Clearance
• Negative TB test result plus periodic post-employment retest as required (currently every four years)
• Pre-employment physical exam A through District’s provider

Classified Substitute Rate: $27.32 per hour

Welcome to the Madera Unified School District. We are located in the geographic center of California in a growing community of 55,000. Our district serves 20,000 students and has 2,000 employees. We are guided by a powerful vision which encourages us to provide an educational program in which students are “driven by their aspirations, not bound by their circumstances.”

From their first day of school, students are focused on learning the basics so that they can fulfill their career aspirations. As students turn toward high school, they choose a career path based on their interest, talent, and future goals. We envision a time when every child will have the skills and knowledge upon graduation so they can choose their future.

Our seven-member school board is committed to providing the focus, direction, and resources to provide a complete educational experience for students. In MUSD, we believe that students need to be connected to their schools, so we provide a rich array of co-curricular activities, including award-winning music and athletics programs, clubs and organizations, and leadership opportunities. We believe that these connections strengthen the student, round out their experience and provide reasons to stay in school.

We know that students need parent support. Our most successful students have parent encouragement. We expect parents to be involved because parents are so influential in the life of a child. When we can form a partnership between the school and the home, we are assuring the success of the child.