CRM Platform Tech Lead (Solutions, Delivery & AI)

Zendesk
Madison, WI, United States
3 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
3 years minimum
Working hours
Regular working hours

Tech stack

Agile Methodology Artificial Intelligence Automation of Tests Software Quality Code Review Continuous Integration Salesforce.Com Apex Code SOAPAPI Salesforce Object Query Language (SOQL) Software Version Control

Job description

Experteer Overview In this role you act as the technical anchor for the CRM engineering squad, turning complex requirements into scalable, high-quality solutions. You work hands-on with the team to deliver sprint commitments and elevate engineering standards while promoting an AI-first approach. You mentor peers, drive delivery, and collaborate with cross-functional stakeholders to align technical reality with business goals. This is a hands-on leadership role at the heart of our CRM platform initiatives. Compensation / Benefits * Translate high-level requirements into executable technical solutions * Drive sprint delivery and unblock the team to meet commitments * Roll up sleeves on complex integrations and custom CRM features * Mentor junior and mid-level engineers and lead code reviews * Enforce version control, CI/CD, and automated testing * Collaborate with Product, BA, and RevOps to align technical and business expectations Tasks * 10+ years hands-on experience on enterprise CRM platforms (e.g., Salesforce) * 3+ years as technical lead, senior developer, or squad lead * Expert-level CRM development: Apex, LWC, SOQL, REST/SOAP APIs, declarative automation * Delivery-focused with ability to balance code quality and value * Strong Agile proficiency and experience with CI/CD * Excellent communication with non-technical stakeholders Key requirements * competitive salary * comprehensive benefits package * hybrid work model * remote work part of the week * bonus eligibility * access to enterprise tools and frameworks

Requirements

to platforms (e.g., Salesforce) * 3+ years as technical lead, senior developer, or squad lead * Expert-level CRM development: Apex, LWC, SOQL, REST/SOAP APIs, declarative automation * Delivery-focused with ability to balance code quality and value * Strong Agile proficiency and experience with CI/CD * Excellent communication with non-technical stakeholders Key requirements * competitive salary * comprehensive benefits package * hybrid work model * remote work part of the week * bonus eligibility * access to enterprise tools and frameworks

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