Entry-level Desktop Support Technician

Come join one of the Best Places to Work in Illinois as our new desktop support technician. While you’ll be primarily responsible for desktop support, you’ll frequently assist with network services and server management, gaining experience with all aspects of our IT infrastructure. You’ll become familiar with multiple computing and hosting environments, engaging with higher level tasks as your skills progress.

• Excellent customer service and communication skills
• Experience in Windows Server, Linux or macOS environments
• Good terminal command skills, scripting is a plus
• Basic understanding of core networking principles
• Strong multitasking abilities

• 50 lb. lifting capability Tech we work in (familiarity with any of the below topics is a plus):

• Windows and macOS workstations
• Windows and Linux servers
• Active Directory domains
• VM environments, on-premises and hosted
• Website and application hosting (IIS, Apache, nginx, SQL)
• Network equipment such as firewalls, routers, managed switches and Wi-Fi networks
• Network services such as remote desktop, file sharing, printing, email, DNS and VPN
• CI/CD/CM systems
• SAN/NAS storage systems
• VOIP PBX and telephony Above all, we are looking for an energetic individual who is eager to learn and has a natural inclination toward computing. If you are the type of person who has technology projects at home, and likes to learn out of sheer interest in the topic, then you’ll be at home here.

A leading B2B digital and demand generation agency, The Mx Group has been named one of the Best Places to Work in Illinois for five years in a row. We have received numerous awards both for our work and our company culture, and were ranked among the top 10 B2B agencies in the country by B2B Marketing in 2017. Located 20 minutes from downtown Chicago, The Mx Group empowers companies with the competitive edge of modern B2B marketing. To do this, we integrate a broad set of services: Strategy. Design and content. Web and app development. Demand gen and lead management. We make it all work together to help companies attract, convert and retain more customers. For more than 25 years, clients have trusted us to turn their marketing investments into measurable revenue. WHY YOU’LL LOVE WORKING HERE: At The Mx Group, we’re committed to producing great work - and having fun while doing it! We’re proud of our collaborative, open company culture, and we’re always looking for new ways to brighten up the work day for our tight-knit team. Whether you’re taking home first place in a trivia contest or chili cook-off, enjoying a brew from our craft beer fridge or celebrating the start of Friday summer hours, you’ll see why our employees love coming in to work. Plus, we offer a full benefits package, including paid parental leave, and we close our office for a full week at the end of each year.