Network Engineer - Machine to Machine

Perform operational and administrative functions to ensure continuous operations of enterprise systems by performing monitoring of systems, applications and networks, using tools for verification of services, and detecting, reporting, escalating, and correlating events to determine customer impact and document anomalies according to established procedures.

-Provide technical support and troubleshooting for IT incidents, service requests, and computer operations management, this position will evaluate, prioritize, correlate alerts and events, document and triage IT incidents to respond promptly and proactivity to minimize end-user impact.

-Plan, implement and maintain upgrades/updates/fixes for core operating systems and their related components following industry best practices, without negative impact to the overall availability and reliability of the enterprise systems/networks.

-Act as the liaison between vendors, technical support hot lines and departments to resolve complex systems or network problems.

-Perform troubleshooting of network routers, switches and other endpoint devices to establish connectivity and existing tools according to established procedures.

-Perform the installation, removal and positioning of computer equipment and cabling in the Data Center; ensure availability of resources required to add new equipment. Respond to customer requests for equipment adds/moves/changes.

-Perform space planning and installation for servers and related equipment. Electrical audit and planning.

-Create standard operating procedures and technical documentation for assigned systems.

-Assist with leading the testing of services after change management is implemented.

-Assist with physical security measures, such as performing security audits.

-Provide a high level of professional, quality customer service at all times.

-Enter requests utilizing the IT Service Center ticketing system and evaluate, categorize and prioritize requests.

-Document and enter actions taken and decisions made. —-Refer tickets to other analyst groups and subject matter experts.

Ability to communicate instructions and information effectively in a manner appropriate to the technical knowledge of the audience.

-Ability to promote and follow county business policies and procedures, county IT policies, standards and guidelines, and IT Service Center goals and objectives.

-Strong written and oral communication skills including strong interpersonal skills, with a focus on relationship building, listening, and questioning skills.

-Strong computer troubleshooting, analysis, research, critical thinking, and problem solving skills with keen attention to detail.

-Perform other duties as assigned., Three years or more experience in an IT role, performing the administration and maintenance of enterprise network systems according to established industry best practices with the customers in mind.

-3-years’ experience implementing enterprise networks including wide area and local area network technologies.

-A minimum of 2-years of experience with Cisco routing and switching equipment.

-2-years’ experience in current configuration management of Cisco routers, Cisco switches, and security tools and appliances.

-At least 1-year experience in reading and interpreting architectural designs, technical specifications and other technical documents.

-At least 1-year experience in current engineering and monitoring tools.

-Cisco Certifications - CCNA, CCNP, or CCIE

Washington State Driver License

-A Bachelor’s degree in Computer Science, Computer Engineering, or similar degree. -PowerShell

-Redhat Linux

-Experience with Adva Optical Devices