Data Center Technician

The Remote Hands Specialist will assist all data center customers by providing “best in class” customer and technical support. The Remote Hands Technician will work with and support all customer demands. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Specialist will also assist other members of the Operations Team ensuring 100% uptime to all customers.

Do you have experience in Technical troubleshooting support?, 3+ years of experience in Telecommunications or Data Center related field

Understanding of telecom and or BICSI cabling standards

Understanding of network device deployment

Ability to communicate written and verbally

Provide rotational on-call coverage

Use of industry standard test equipment

Troubleshooting and root cause analysis skills

Basic Understanding of Building Management System (BMS) and Branch

Nice to Have Skills & Experience

CompTIA A+ / Net + Certification preferred

$32 - $35 an hour - Full-time, Contract, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Vision insurance