HVAC Technical Support Group - FT

The ideal candidate would have 3-5 years of hands-on experience working with process fluid chillers or similar commercial refrigerant equipment. The core responsibilities of this position are as follows: · Provide prompt, courteous and professional support to our customers and contracted service providers working on our behalf · Communicate with team members and outside service vendors to ensure the quality of services performed. Our goal is for all work to be completed correctly the first time - eliminating the need for call backs / repeat visits. · Provide timely updates of any findings, follow-up work, or parts needed for Warranty, Contract or T&M calls - noting the urgency of the repair and any downtime that may be required. · Assist with inspections of incoming products, programming controllers, testing / repairing equipment and assisting Quality Coordinator with root cause analysis of returned products. General Tasks are, but not limited to:

• Assist and support our US based service team with any Technical, Quality or Engineering related issues.
• Provide after-hours technical phone support (via 24-hour hotline) on a rotating schedule (typically 1 week per month).
• Accurately complete all paperwork so that any warranty claims are traceable to the correct work order / serial number as applicable.
• Make travel arrangements and coordinate service visits for startup of new equipment, assist with escalated service events or warranty service repairs.
• Ensure timely and accurate reporting of all service events, startups and warranty service repairs. Including providing detailed and accurate trip reports for any site visits.
• Ensure all checklists (Pre-startup, Commissioning and Planned Maintenance) are reviewed and uploaded to our Service Database.
• Answer phones and retrieve voicemails.
• Read and respond to emails.
• Represent KKT chillers in a professional manner while interacting with our customers.
• Adhere to our company’s ISO requirements and procedures.
• Other duties as assigned.

• Self-Starter, able to work with minimum supervision.
• Performance driven - willing to seek answers, solve issues, learn new requirements.

• Strong technical capabilities o Ability to read and understand drawings, schematics and other technical documentation to support our equipment. o Experience troubleshooting and making repairs to HVAC-R equipment o Experience with troubleshooting, diagnosing and making repairs to electrical equipment and working with industrial controls. o Familiarity with Programmable Logic Controllers (PLCs) o Experience working with closed loop, pressurized fluid systems o Experience with chillers and/ or other industrial equipment.

• Exceptional communication skills, written and verbal
• Working knowledge of MS office products (Excel, Word, PowerPoint, Access, etc.)
• Experience with Salesforce and QuickBooks
• Team oriented, but also independent whenever required
• Minimum 2-year degree or at least 3-5 years in a similar position in the chiller industry.
• HVAC-R certification
• EPA Certification - Universal
• Valid Driver’s license
• Office - 85% / Travel - 15%

· Full time salaried position with a competitive salary · 401K with a 4% company match · Excellent benefits including BCBSIL PPO or HMO, vision, dental, disability and life insurance · Paid vacation, personal days and 10 holidays a year · Tools and equipment necessary to perform job duties · Opportunity to work with a growing company

KKT chillers is a global supplier of process fluid chillers and has provided customers with specialized cooling solutions for more than 30 years.