Help Desk Specialist

Zachary Piper

New Orleans, LA, United States

4 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$50,000.0 - $60,000.0

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Microsoft Outlook Desktop Computing Networking Hardware Microsoft Office SC Clearance Information Technology Laptops

Job description

Responsible for end-user desktop support across numerous Marine Corps installations worldwide.
Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
Conduct operations in support of the Enterprise Service Desk.
Execute scripts and answer calls.
Troubleshoot, resolve, and/or escalate technical issues.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) Services.

Requirements

1+ years of IT experience
Active Security+ certification
Must be able to obtain and maintain an active Secret clearance.

Benefits & conditions

$50,000 - $60,000 (based on experience)
Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays, Keywords: 401k, 401k match, pto, paid time off, holiday, medical, dental, health, culture, ts/sci, top secret, government clearance, security clearance, ssbi, secret clearance, dod clearance, department of defense, army, navy, military, marines, air force, help desk, helpdesk, technical support, it support, i.t. support, information technology, information technology support, computer science, system administration, system admin, system administrator, service desk, support desk, user support, customer support, support services, itsm, end user support enduser support, end-user support, troubleshooting, desktop support, tier1, tier 2, tier 1, tier2, tier1/2, tier 1/2, it concierge, tech support, cloud support, it professionals, information technology professional, navy, marine, nmci, DON, enterprise network, smit, hardware devices, lan/wan, wlan, data center, datacenter, it service management, information technology service management, user support, troubleshoot, script, scripting, scripts, python, bash, perl, linux, unix, rhel, red hat, redhat, windows, vtc, video teleconference, video teleconferencing, mfd, multifunctional device, multi-functional device, mfp, multifunctional peripheral, multi-functional peripheral, ticket, ticketing, service now, servicenow, snow, jira, Zendesk, zen desk, freshservice, fresh service, remedy, Ivanti, servicedesk, imaging, security+, security +, security plus, ccna, ccnp, cysa, cysa +, cysa+, gicsp, gfec, cnd, sscp, casp, casp+, cisa, gced, gcih, ccsp