Technical Support - Pottsville, PA

Technical Support Engineer At Cleo, we make doing business easy! Cleo is an established software company with a start-up feel. We have awesome products, which go hand in hand with our awesome culture! We are devoted to our people and pride ourselves on creating a fun, laid-back, but fast-paced work environment. Not only do we work hard, we play hard. We have a passion for all things nerdy and hire like-minded people who aren’t afraid to think outside of the box. Cleo is looking for sharp, analytical, and dedicated problem solvers to join our Technical Support team. Ideal candidates are team-oriented, possess a strong technical aptitude and are able to work well in a fast-paced environment. Join Cleo and be awesome! Your Day

• Troubleshoot and develop technical solutions related to software and setup errors for customers including, installation and configuration, communications, operating system, workflow and mapping problems or questions
• Create and carry out test scenarios to duplicate identified problems
• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
• Escalate urgent problems requiring more in-depth knowledge to the Tier 2 engineers
• Promote and maintain excellent customer service by building customer confidence and meeting their needs. Must Haves

• Associates Degree in Computer Science, Programming, or related field; Bachelor’s Degree preferred
• Experience providing top tier customer service in a professional environment
• Experience working with translation software, Windows, Linux/Unix, or IBM proficiency, and knowledge of EDI and/or Data Transformation
• Ability to travel nationally and internationally (>10%)
• Excellent verbal and written communication skills Cleo is proud to be an Equal Opportunity Employer m/f/d/v.